Professional Automotive
Service Equipment
for Modern Workshops

AUTOOL ships from different warehouse locations based on product availability, item size, destination, and the shipping method available for your order. Common fulfillment options may include US, UK, EU, China or cross-border warehouse shipping.

Final shipping availability and delivery options are shown during checkout where applicable. For warehouse and shipping-type details, see our Shipping Policy.

Total delivery time includes order handling time plus carrier transit time. Standard order handling is usually 1-3 business days. Transit time depends on the shipping type, destination, product size, and carrier service.

Some oversized or heavy products may require freight or ocean shipping, which takes longer than standard delivery. Full timing rules are listed in the Shipping Policy.

After your order ships, tracking information is usually activated within 24-72 hours. If one order is shipped in multiple packages, you may receive more than one tracking number.

If tracking has no update for 5 business days after activation, please contact support with your order number. You can also use the Track Your Order page.

For international shipments, import duties, VAT, customs clearance fees, or brokerage fees may be the buyer’s responsibility unless they are clearly shown and collected at checkout.

Local warehouse orders usually reduce customs steps, but final tax and duty handling depends on destination and checkout details. See the Shipping Policy for the full explanation.

Eligible items may be returned within 90 calendar days from the date of delivery after approval. Please contact AUTOOL before sending any product back, because the correct return destination may vary by order, product type, and warehouse.

Approved returns have no restocking fee. Return shipping responsibility depends on the return reason. Full instructions are available in the Return & Refund Policy.

AUTOOL main units are covered for 3 years, and standard accessories are covered for 1 year. Warranty review usually requires your order number, product model, issue description, and clear photos or videos.

The warranty covers eligible defects under normal use. Misuse, unauthorized repair, modification, external damage, consumables, and normal wear are not covered. Read the full Warranty Policy.

AUTOOL supports secure checkout through the payment methods shown at checkout, such as PayPal, credit or debit card options, or other active checkout options. The final order total, including product price, shipping charges, and any tax or duty amounts shown at checkout where applicable, is shown before payment.

Refunds are returned to the original payment method after approval and processing. See Payment & Billing Terms for billing details.

Contact AUTOOL for product selection, compatibility checks, troubleshooting, warranty review, after-sales service, or bulk pricing support. Please include your product model, order number if available, and a short description of what you need.

For direct assistance, use the Contact Us page.

Contact support as soon as possible. Changes or cancellations may be possible before shipment, but not after the order has entered fulfillment or carrier handoff.

See the Terms of Service for order terms.

Bulk, wholesale, fleet and project purchases are handled through the quote request process, not standard retail checkout.

Use the B2B Bulk Pricing page for those requests.

No single tool is suitable for every vehicle, system or use case. Review the product model, compatibility notes, voltage or operating requirements and included accessories before purchase.

Contact us through the Contact Us page if you need help checking fit.

Include your order number, product model, serial number if available, a clear description of the issue, photos or videos, and the troubleshooting steps already tried.

Warranty claims are handled under the Warranty Policy.