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AUTOOL Store Policy
About AUTOOL
AUTOOL is an automotive repair and maintenance tool brand operated by ShenZhen AUTOOL Technology Co., Ltd. We provide diagnostic, testing, cleaning, inspection, and workshop tools for vehicle owners, technicians, repair shops, garages, fleet maintenance teams, and business buyers.
Practical tools for diagnosing, testing, cleaning, and maintaining vehicles.
AUTOOL equipment helps customers inspect vehicle systems, test components, clean serviceable parts, and carry out maintenance tasks with clearer product information and accessible after-sales support.
Who We Are
AUTOOL is a brand for automotive repair, testing, diagnostic, cleaning, and maintenance tools. The online store at autoolstore.com is operated by ShenZhen AUTOOL Technology Co., Ltd.
We serve customers who need clear product information, reliable order support, and practical tools for everyday vehicle work. This includes individual vehicle owners, DIY users, technicians, independent garages, repair shops, fleet maintenance teams, and business buyers looking for bulk purchasing support.
Before you buy, check the product model, included parts, compatibility notes, power or operating requirements, safety information, shipping method, and any product-specific return or warranty terms shown on the product page. Contact AUTOOL support if you need help choosing.
Who We Serve
Different customers use AUTOOL products in different ways. A vehicle owner may need a tool for maintenance at home, while a technician or repair shop may need equipment for repeated service work. Fleet teams and business buyers may need product guidance before purchasing multiple units.
If you are not sure a product fits your vehicle or workflow, contact AUTOOL support before purchase and include the product model and the use case you want to confirm.
Fulfillment and Product Information
Depending on product availability, product size, shipping method, and destination, orders may be fulfilled through AUTOOL’s warehouse network, including US, UK, Germany, Shenzhen, cross-border, or export warehouse routing. Shipping options, charges, and estimated timeframes are shown on product pages, in the cart or checkout where applicable, and in the Shipping Policy.
Review product pages and available manuals before purchase and use, especially for products with compatibility, safety, voltage, setup, software, accessory, or operating requirements.
What We Do
AUTOOL products cover a range of vehicle service needs, from fault diagnosis and component testing to cleaning, inspection, and workshop maintenance.
Diagnostic and testing toolsTools for reading, testing, and checking vehicle systems and components.
Battery and electrical toolsProducts for battery testing, charging, and electrical-system checks where supported by the specific product.
Fuel injector cleaners and testersEquipment for injector cleaning, testing, and maintenance workflows.
Smoke leak detectorsTools designed to help locate leaks in applicable vehicle systems.
Inspection and service toolsInspection cameras, cooling-system tools, AC service tools, and other workshop maintenance equipment.
How We Support Customers
Support begins before purchase. Customers can contact us with product questions, compatibility checks, order questions, and documentation requests. After delivery, support can help with setup, troubleshooting, missing parts, product issues, return requests, and warranty questions.
Main units are covered by a 3-year warranty, and standard accessories are covered by a 1-year warranty, unless a clearly stated product-specific warranty term applies. Warranty exclusions and claim steps are explained in the Warranty Policy and applicable product materials.
Send your order number, product model, question, and any photos or videos that help explain the issue.
Operating Information
BrandAUTOOL
CompanyShenZhen AUTOOL Technology Co., Ltd.
AddressRoom 1303, Building 1, Runzhi R&D Center, No. 5 Runfang Road, Bao’an District, Shenzhen, Guangdong 518133, China
Email[email protected]
Phone / WhatsApp+86 189 2647 7404
Customer Service HoursMonday-Friday, 09:00-18:00 CST (UTC+8)
Response Time24-48 business hours
Useful Links
Contact UsReach AUTOOL support for order, product, return, warranty, or technical questions.
Shipping PolicyReview handling time, transit time, duties, taxes, and delivery notes.
Return & Refund PolicyRead return eligibility, authorization, costs, and refund timing.
Warranty PolicyReview warranty periods, claim materials, and coverage limits.
Payment & Billing TermsUnderstand accepted payment methods, currency, taxes, and refund path.
B2B Bulk PricingRequest a quote for bulk purchasing or wholesale inquiries.