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Payment & Billing Terms

Review payment methods, billing currency, checkout totals, Guest Checkout, taxes, import charges, payment security, refunds, and billing support before placing an order.

Merchant identity: AUTOOL Store is operated by Shenzhen Shangjia Auto Repair Tools Co., Ltd.

Currency USD
Guest Checkout Supported
Refund Path Original Method
Support [email protected]
Billing Detail

Accepted Payment Methods

Available payment methods are shown at checkout and may vary by destination, currency, payment provider, device, and order details.

PayPal and major credit or debit cards are available when those options are displayed through the active checkout payment gateway. Only payment methods shown at checkout are available for that order.

Failed or Declined Payments

If payment is declined, interrupted, or not completed, the order is not confirmed for processing until a successful payment is received. The checkout page or payment provider may show an error message or ask you to try another available payment method.

If payment cannot be completed, the order may remain unpaid or be cancelled. If you believe a payment was charged but the order was not confirmed, contact [email protected] with the checkout email, payment method, transaction date, and any payment-provider reference available.

Related Policies

Shipping PolicyHandling, transit, duties, tracking, and delivery. Return & Refund PolicyReturn window, authorization, costs, and refund timing. Warranty PolicyWarranty periods, claim materials, exclusions, and review. Privacy PolicyPersonal information, cookies, sharing, and rights. FAQsQuick answers for common order and support questions. Contact UsReach AUTOOL support directly.

Billing Currency

Prices are displayed and charged in USD unless another currency is explicitly shown at checkout. If your card or payment account uses another currency, your bank or payment provider may apply its own exchange rate or foreign transaction fee.

Final Order Total Before Payment

Before you confirm payment, review the checkout page carefully. The final order total includes the product price and any applicable shipping charge. Any tax or duty amounts, if shown at checkout, should be reviewed before payment.

The checkout total shows the product price and any applicable shipping charge before payment. If a customer requests an order, address, or shipping change, any related cost must be reviewed before the change is accepted.

Guest Checkout

Guest Checkout is supported. You are not required to create an account to place an order.

If you create an account, you may be able to review order history or saved information. Standard retail orders can be placed through Guest Checkout.

Shipping Charges

Shipping charges, when applicable, are displayed at checkout before payment. Eligible retail orders with a product subtotal of USD 59 or more qualify for no-cost standard shipping where the checkout shows that option.

Oversized items, sea-freight items, remote destinations, and B2B quote orders may have different shipping rules shown before payment.

Taxes, Duties, and Import Fees

International orders may be subject to import duties, VAT, customs clearance fees, brokerage fees, or similar charges. Any such amount shown at checkout should be reviewed carefully before payment.

If they are charged separately by customs, the carrier, or a broker, the recipient is responsible for paying them.

Payment Security

Checkout pages use HTTPS/SSL encryption. Payment card details are processed by the payment provider and are not stored by AUTOOL as a full card number or CVV on our website servers.

Personal and billing information is handled according to our Privacy Policy.

Order Verification

To protect customers and prevent fraud, AUTOOL may review payment, billing, shipping, or order information before shipment. If verification is needed, we may contact you using the email provided at checkout.

Verification review does not allow AUTOOL to change a confirmed checkout price, shipping charge, or shipping method without your agreement.

Refund Path

Approved refunds are returned to the original payment method used for the order. After AUTOOL initiates an approved refund, your bank, card issuer, PayPal, or payment provider may need additional time to post the funds.

For return eligibility and refund timing after a product return, review the Return & Refund Policy.

Support

Billing Support

If you have a billing question, payment issue, invoice request, or refund question, contact [email protected] with your order number, checkout email, payment method, transaction date, and a short description of the issue.

Related Policies

Shipping PolicyHandling, transit, duties, tracking, and delivery. Return & Refund PolicyReturn window, authorization, costs, and refund timing. Warranty PolicyWarranty periods, claim materials, exclusions, and review. Privacy PolicyPersonal information, cookies, sharing, and rights. FAQsQuick answers for common order and support questions. Contact UsReach AUTOOL support directly.