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Contact AUTOOL

Need help with an AUTOOL product, order, shipment, return request, warranty question, or technical issue? Contact our support team through the official channels below. For faster assistance, include your order number, product model, and a clear description of your question.

Support Email [email protected]
Phone / WhatsApp +86 189 2647 7404
Service Hours Mon-Fri, 09:00-18:00 CST
Typical Reply 24-48 business hours
Official Support

Clear contact details for orders, products, and after-sales help.

AUTOOL customer support can help with pre-purchase questions, order updates, shipping issues, return requests, warranty claims, product setup, and troubleshooting. Please use the same official support email for all customer service requests so your case can be tracked clearly.

Contact Form

Send Us a Message

Use the form below to send a support request to AUTOOL. If you need to share photos or videos, mention that in your message and our support team will follow up with the preferred way to provide them.

Contact Us Page

You can also email us directly at [email protected].

Guidance

What We Can Help With

Before PurchaseProduct questions, compatibility checks, package contents, and order guidance.
Order & ShippingOrder status, tracking questions, address updates before shipment, and delivery issues.
Returns & WarrantyReturn requests, warranty review, missing parts, damaged items, and product issues after delivery.
Technical SupportSetup, use, troubleshooting, manuals, and product documentation questions.

What to Include

Order supportInclude your order number, checkout email, shipping name, and a short description of the issue.
Product questionsInclude the product name or model and the vehicle, equipment, or use case you want to confirm.
Technical or warranty helpInclude the product model, serial number if available, issue description, troubleshooting steps already tried, and photos or videos when useful.
Return requestsContact us before sending any item back. Return destinations may vary by order, product type, and warehouse.
Support

Official Contact Information

BrandAUTOOL
CompanyShenzhen Shangjia Auto Repair Tools Co., Ltd.
OperatorAUTOOL Store is operated by Shenzhen Shangjia Auto Repair Tools Co., Ltd.
AddressRoom 1303, Building 1, Runzhi R&D Center, No. 5 Runfang Road, Bao’an District, Shenzhen, Guangdong 518133, China
Support Email (Plain Text)support@autoolstore.com
Phone / WhatsApp+86 189 2647 7404
Customer Service HoursMonday-Friday, 09:00-18:00 CST (UTC+8)
Response Time24-48 business hours