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AUTOOL Store Policy

Privacy Policy

Review how AUTOOL collects, uses, shares, stores, and protects personal information when you visit autoolstore.com, place an order, contact support, create an account, or interact with our services.

Last updated: June 29, 2026

Controller Shenzhen Shangjia Auto Repair Tools Co., Ltd.
Privacy Contact [email protected]
Website autoolstore.com
Children Not directed to children
Privacy / Cookies / Data Rights

We use personal information to operate the store, fulfill orders, support customers, and improve the website.

AUTOOL is operated by Shenzhen Shangjia Auto Repair Tools Co., Ltd. You can contact us about privacy questions or data-rights requests at [email protected].

Policy Detail

1. Who We Are

AUTOOL is operated by Shenzhen Shangjia Auto Repair Tools Co., Ltd., Room 1303, Building 1, Runzhi R&D Center, No. 5 Runfang Road, Bao’an District, Shenzhen, Guangdong 518133, China.

For privacy requests, contact [email protected].

2. Information We Collect

  • Contact information, such as name, email address, phone number, billing address, and shipping address.
  • Order information, such as products purchased, order number, payment status, shipping status, returns, refunds, warranty requests, and customer-service history.
  • Account information, if you create an account, such as login details, saved addresses, and order history.
  • Payment-related information processed by payment providers. AUTOOL does not store full card numbers or CVV codes.
  • Device and usage information, such as IP address, browser type, device type, pages viewed, referring pages, and cookie identifiers.
  • Messages, files, photos, videos, or other information you send to support.

3. How We Use Information

We use personal information to process orders, collect payment, ship products, provide tracking, handle returns and refunds, review warranty claims, answer support requests, prevent fraud, maintain account features, improve the website, comply with legal obligations, and communicate with customers.

We may use your information to send service updates, measure advertising performance, personalize the website, and send marketing messages when the law allows or when you choose to receive them.

4. Cookies and Similar Technologies

We use cookies and similar technologies for essential website functions, shopping cart operation, checkout, account login, fraud prevention, analytics, advertising measurement, and remembering preferences.

You can control cookies through your browser settings. Some essential cookies are required for the website, cart, and checkout to work properly.

5. Advertising and Analytics

We may use analytics, advertising pixels, conversion measurement, remarketing, customer-match style tools, or similar services to understand website performance, measure advertising results, and show relevant content where permitted by law.

Third-party advertising vendors, including Google, may show AUTOOL ads on websites or services across the Internet. These vendors may use cookies or device identifiers to serve ads based on past visits to autoolstore.com or interactions with AUTOOL services.

Where supported by the provider and permitted by law, limited contact information such as an email address may be hashed before being shared with advertising platforms for conversion measurement, audience matching, or related advertising functions.

These services may collect or receive information from our website and other apps or websites. You can manage cookies through your browser or device settings, Google My Ad Center at myadcenter.google.com, or industry opt-out tools such as the Network Advertising Initiative opt-out page.

If your location gives you an opt-out right for targeted advertising, sale, or sharing, email [email protected] with your request.

6. Sharing Information

We share personal information only as needed to operate our business and provide services. Recipients may include payment processors, shipping carriers, warehouse and fulfillment providers, shipment-tracking tools such as 17TRACK, fraud-prevention providers, website hosting and IT providers, analytics and advertising providers, customer-support tools, professional advisers, and authorities when required by law.

AUTOOL does not store full payment-card numbers or CVV codes on our website servers. We do not knowingly sell personal information of children. If your location treats certain advertising or analytics disclosures as a sale, share, or targeted-advertising activity, you may contact us to exercise the choices available to you under that law.

7. Legal Bases for EU / UK Users

If EU or UK data-protection law applies, we process personal information based on contract performance, legitimate interests, consent, legal obligations, and, where necessary, protection of vital interests or legal claims.

Examples include processing order information to fulfill a purchase, using security data to prevent fraud, using consent where required for certain cookies or marketing, and keeping records required by tax or consumer-protection law.

8. Data Retention

We keep personal information only as long as reasonably needed for the purpose it was collected, including order fulfillment, customer support, warranty records, accounting, fraud prevention, legal compliance, dispute resolution, and business records.

  • Order, invoice, payment-status, shipping, tax, and accounting records are generally kept for up to 7 years where needed for business, tax, accounting, or legal recordkeeping.
  • Return, refund, customer-support, and warranty records are generally kept for the active request period and for a reasonable period after closure so we can verify service history and resolve disputes.
  • Account information is generally kept while the account remains active or as needed to provide account features, unless deletion is requested and no legal or transaction reason requires retention.
  • Marketing subscription records are kept until you unsubscribe or ask us to delete them, and suppression records may be kept to honor opt-out requests.
  • Cookie, analytics, advertising, security, and fraud-prevention data are kept according to the relevant tool settings, legal requirements, and security needs.

Actual retention may be longer or shorter if required by law, fraud prevention, chargeback handling, dispute resolution, security investigation, or a valid privacy request.

9. International Transfers and Security

Because AUTOOL operates internationally, personal information may be processed in countries other than your own. We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website or online transmission can be guaranteed completely secure. Please use strong passwords, keep account information confidential, and contact us if you believe your account or order information has been misused.

10. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To make a privacy request, email [email protected]. You can also use our Your Privacy Choices page for advertising-related opt-out requests. We may need to verify your identity before completing the request.

Browser Do Not Track signals are not standardized, so we do not currently change website behavior solely in response to a DNT signal. Where legally required and technically supported, we treat Global Privacy Control or similar opt-out preference signals as described on the Your Privacy Choices page.

11. Children

Our website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page. If changes are material, we may provide additional notice where required by law.

Useful Resources

Related Policy Pages

Shipping PolicyHandling, transit, duties, tracking, and delivery. Return & Refund PolicyReturn window, authorization, costs, and refund timing. Warranty PolicyWarranty periods, claim materials, exclusions, and review. Payment & Billing TermsPayment methods, currency, checkout total, and refunds. FAQsQuick answers for common order and support questions. Contact UsReach AUTOOL support directly.