AUTOOLautoolstore.com
Source: https://autoolstore.com/contact-us/

Customer support

Contact AUTOOL

Need help with an AUTOOL product, order, shipment, return request, warranty question, or technical issue? Contact our support team through the official channels below. For faster assistance, include your order number, product model, and a clear description of your question.

  • [email protected]Support Email
  • +86 189 2647 7404Phone / WhatsApp
  • Mon-Fri, 09:00-18:00 CSTService Hours
  • 24-48 business hoursTypical Reply

Before you write

Quick answers

Contact form

Send Us a Message

Use the form below to send a support request to AUTOOL. If you need to share photos or videos, mention that in your message and our support team will follow up with the preferred way to provide them.

What to include

  1. 01
    Order support

    Include your order number, checkout email, shipping name, and a short description of the issue.

  2. 02
    Product questions

    Include the product name or model and the vehicle, equipment, or use case you want to confirm.

  3. 03
    Technical or warranty help

    Include the product model, serial number if available, issue description, troubleshooting steps already tried, and photos or videos when useful.

  4. 04
    Return requests

    Contact us before sending any item back. Return destinations may vary by order, product type, and warehouse.

Customer support

Replies within 24-48 business hours.

Email support
Phone / WhatsApp
+86 189 2647 7404
Hours
Monday-Friday, 09:00-18:00 CST (UTC+8)

Fields marked * are required. Other fields are optional.

Contact Us Page

Guidance

What We Can Help With

  • Before Purchase

    Product questions, compatibility checks, package contents, and order guidance.

  • Order & Shipping

    Order status, tracking questions, address updates before shipment, and delivery issues.

  • Returns & Warranty

    Return requests, warranty review, missing parts, damaged items, and product issues after delivery.

  • Technical Support

    Setup, use, troubleshooting, manuals, and product documentation questions.

Support

Official Contact Information

Clear contact details for orders, products, and after-sales help. AUTOOL customer support can help with pre-purchase questions, order updates, shipping issues, return requests, warranty claims, product setup, and troubleshooting. Please use the same official support email for all customer service requests so your case can be tracked clearly.

  • Customer support

    Phone / WhatsApp
    +86 189 2647 7404
    Customer Service Hours
    Monday-Friday, 09:00-18:00 CST (UTC+8)
    Response Time
    24-48 business hours
    Email support

  • Company

    Brand
    AUTOOL
    Company
    ShenZhen AUTOOL Technology Co., Ltd.
    Operator
    AUTOOL Store is operated by ShenZhen AUTOOL Technology Co., Ltd.
    Address
    Room 1303, Building 1, Runzhi R&D Center, No. 5 Runfang Road, Bao'an District, Shenzhen, Guangdong 518133, China

Useful resources

Helpful Links

  • Track Your Order

    Check shipment status and tracking updates.

  • Shipping Policy

    Review handling time, transit time, duties, taxes, and delivery notes.

  • Return & Refund Policy

    Read return eligibility, authorization, costs, and refund timing.

  • Warranty Policy

    Review warranty periods, claim materials, and coverage limits.

  • FAQs

    Find answers to common order, payment, shipping, return, and support questions.

  • B2B Bulk Pricing

    Request a quote for bulk purchasing or wholesale inquiries.