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AUTOOL Store Policy

Return & Refund Policy

Review return eligibility, return request steps, return shipping responsibility, item condition requirements, and refund timing for eligible retail orders placed on autoolstore.com.

Merchant identity: AUTOOL Store is operated by Shenzhen Shangjia Auto Repair Tools Co., Ltd.

Return Window 90 calendar days
Request Review 1-3 business days
Restocking Fee No fee for approved returns
Contact [email protected]
Returns / Refunds / RMA

Request returns before sending products back.

Returns must be requested within 90 calendar days from the date of delivery. Please contact AUTOOL support and wait for written return instructions before shipping any product back.

Policy Detail

Return Window

Eligible return requests must be submitted within 90 calendar days from the date of delivery. Requests submitted after this window may not be accepted unless applicable law requires otherwise.

To start a return request, email [email protected] with your order number, product model, reason for the return, and photos or videos if they help explain the issue.

Return Authorization

Please do not send any product back without written return instructions. The return destination may vary depending on your order, product type, location, and warehouse.

Unauthorized returns may be delayed, refused, lost, or returned to sender. AUTOOL is not responsible for products sent to an incorrect address without written instructions from support.

Return Condition

Returned items need to be complete, safely packed, and include the product, accessories, manuals, packaging, and any included parts where applicable. The product must be in a condition that allows inspection.

If a returned item is missing parts, damaged by misuse, or not the same item originally supplied, the refund amount or available solution may be affected after review.

Change-of-Mind Returns

For non-defective returns, including cases where the customer ordered the wrong item, changed their mind, or no longer needs the product, the customer is responsible for return shipping costs unless applicable law requires otherwise.

Original shipping charges, duties, customs fees, brokerage fees, or carrier charges that were not collected by AUTOOL may not be refundable by AUTOOL.

Defective, Wrong, or Damaged Items

If you receive a defective, wrong, damaged, or materially not-as-described item, contact AUTOOL support as soon as possible. Include your order number, photos or videos, packaging images if relevant, and a clear description of the issue.

After review, AUTOOL may provide troubleshooting steps, replacement parts, a replacement product, return instructions, refund handling, or another reasonable solution based on the case.

Return Shipping Costs

For approved non-defective returns, the customer pays return shipping. If AUTOOL confirms that the item supplied was defective, wrong, damaged in transit, or materially not as described, and a return shipment is required, AUTOOL will state in the written return instructions whether AUTOOL provides a prepaid label, reimburses reasonable approved return shipping, or provides another remedy that does not require return shipment.

If a package is returned because the customer provided an incorrect address, refused delivery, did not collect the package, or refused to pay required import charges, the customer may be responsible for the actual costs incurred.

Refund Timeline and Method

After AUTOOL receives and inspects an approved return, we initiate the refund within 5 business days. Your bank, card issuer, PayPal, or payment provider may need an additional 5-14 business days to post the refund.

Approved refunds are issued to the original payment method used for the order unless required otherwise by applicable law.

Restocking Fee

No restocking fee is charged for approved returns. Costs related to incorrect address, refused delivery, unpaid import charges, or unauthorized shipments are not restocking fees and may be handled separately according to the actual cost incurred.

Exchanges and Exceptions

If you want a different model or replacement item, contact support before returning your order. Exchanges depend on product availability, order status, price difference, and shipping destination.

Products may be excluded from return if they are consumables, customized goods, safety-sensitive parts after installation or use, products damaged by misuse, items with missing or altered serial identification where serial identification is required, or items outside the return window, unless applicable law provides otherwise.

Examples may include, where applicable to the order, opened or used walnut blasting media, smoke oil, cleaning or test fluids, refrigerant or similar consumables; custom-configured or special-order products; products modified after delivery; and parts that cannot be safely resold after use or installation.

EU / EEA Consumer Rights

If you are a consumer in the EU or EEA, you may have statutory rights including a withdrawal right and legal guarantee rights under applicable law. These rights apply in addition to AUTOOL’s commercial return policy where required.

Nothing in this policy limits mandatory consumer rights that apply in your country or region.

Support

Contact for Return Requests

Email [email protected] with your order number, product model, reason for the request, and supporting photos or videos if available. AUTOOL customer service hours are Monday-Friday, 09:00-18:00 CST (UTC+8), and the typical response time is 24-48 business hours.

Useful Resources

Related Policy Pages

Shipping PolicyHandling, transit, duties, tracking, and delivery. Warranty PolicyWarranty periods, claim materials, exclusions, and review. Payment & Billing TermsPayment methods, currency, checkout total, and refunds. Privacy PolicyPersonal information, cookies, sharing, and rights. FAQsQuick answers for common order and support questions. Contact UsReach AUTOOL support directly.