Official Support / Contact / Service

Startseite / Contact Us

Contact AUTOOL

Need help with an AUTOOL product, order, shipment, return request, warranty question, or technical issue? Contact our support team through the official channels below. For faster assistance, include your order number, product model, and a clear description of your question.

Overview

Official Support

Clear contact details for orders, products, and after-sales help.

AUTOOL customer support can help with pre-purchase questions, order updates, shipping issues, return requests, warranty claims, product setup, and troubleshooting. Please use the same official support email for all customer service requests so your case can be tracked clearly.

Support Email

support@autoolstore.com

Phone / WhatsApp

+86 189 2647 7404

Service Hours

Mon-Fri, 09:00-18:00 CST

Typical Reply

24-48 business hours

Section 01

Official Contact Information

  • BrandAUTOOL
  • UnternehmenShenzhen Shangjia Auto Repair Tools Co., Ltd.
  • AddressRoom 1303, Building 1, Runzhi R&D Center, No. 5 Runfang Road, Bao’an District, Shenzhen, Guangdong 518133, China
  • Emailsupport@autoolstore.com
  • Phone / WhatsApp+86 189 2647 7404
  • Customer Service HoursMonday-Friday, 09:00-18:00 CST (UTC+8)
  • Response Time24-48 business hours
  • Websiteautoolstore.com

Send Us a Message

Use the form below to prepare an email to AUTOOL support. If you need to send photos or videos, attach them to the email before sending.

Submitting this form opens your email app. If it does not open, email us directly at support@autoolstore.com.

Section 02

What to Include

  • Order supportInclude your order number, checkout email, shipping name, and a short description of the issue.
  • Product questionsInclude the product name or model and the vehicle, equipment, or use case you want to confirm.
  • Technical or warranty helpInclude the product model, serial number if available, issue description, troubleshooting steps already tried, and photos or videos when useful.
  • Return requestsContact us before sending any item back. Return destinations may vary by order, product type, and warehouse.

What We Can Help With

  • Before PurchaseProduct questions, compatibility checks, package contents, and order guidance.
  • Order & ShippingOrder status, tracking questions, address updates before shipment, and delivery issues.
  • Returns & WarrantyReturn requests, warranty review, missing parts, damaged items, and product issues after delivery.
  • Technical SupportSetup, use, troubleshooting, manuals, and product documentation questions.