語言和貨幣
Quick Answers · Policy Summaries · Support
常見問題
Answers on ordering, payment, shipping, returns, warranty, and support — each pointing to the full policy that governs your order.
Ordering and Account
4問題No. Guest Checkout is supported. You are not required to create an account to place a standard retail order. Read the 付款及帳單條款 for checkout and billing details.
Yes. After successful checkout, an order confirmation is sent to the email address you provided. Keep this email because it may be needed for support, returns, or warranty requests. If you need help, use the 聯絡我們 頁。
Contact support as soon as possible. Changes or cancellations may be possible before shipment, but they may not be possible after the order has entered fulfillment or carrier handoff. See the 服務條款 for order terms.
Bulk, wholesale, fleet, and project purchases are handled through the quote request process, not standard retail checkout. Use the B2B Bulk Pricing page for those requests.
付款和帳單
4問題Available payment methods are shown at checkout. PayPal and major credit or debit cards are supported when those options are displayed by the active checkout gateway. Read the 付款及帳單條款 洽詢詳情。
Prices are displayed and charged in USD unless another currency is explicitly shown at checkout. Currency and billing details are covered in the 付款及帳單條款.
Yes. The checkout page shows the product price, discounts, and shipping charges before you confirm payment. If any tax or duty amount is shown at checkout, review it carefully before payment. See the 付款及帳單條款.
Approved refunds are returned to the original payment method used for the order. Posting time depends on your bank, card issuer, PayPal, or payment provider. Read the 退貨和退款政策 for refund timing.
送貨方式
6問題Total delivery time includes handling time plus transit time. Standard handling time is 1–3 business days. Transit time depends on the shipping method shown for the product, cart, or checkout. See the 運送政策.
The order cutoff time is 14:00 CST (UTC+8). Orders placed after the cutoff time may be processed on the next business day. Handling rules are listed in the 運送政策.
Eligible retail orders with a product subtotal of USD 59 or more qualify for no-cost standard shipping where the checkout shows that option. Product exclusions, destination limits, and freight requirements may apply. See the 運送政策.
Yes. Oversized, heavy, special-order, or sea freight products may use different shipping methods and longer transit windows. The product page, cart, or checkout should show the applicable shipping requirement before payment. See the 運送政策.
Tracking information usually becomes active within 24–72 hours after shipment. Carrier scans may appear later for some international or regional routes. Use the 追踪您的訂單 page for tracking help.
Yes. Some orders may ship in separate parcels because of inventory, product size, warehouse routing, or shipping method. You may receive more than one tracking number. Split-shipment details are covered in the 運送政策.
關稅、稅金和海關
3問題Import duties, VAT, customs clearance fees, brokerage fees, or similar charges may be the buyer’s responsibility unless they are explicitly shown and collected at checkout. See the 運送政策.
No. If duties or import charges are collected by AUTOOL, they will be shown before payment. If not collected at checkout, customs, the carrier, or a broker may charge them separately. Read the 運送政策.
If a package is returned because of refused delivery or unpaid import charges, the customer may be responsible for the actual costs that result. Delivery issue rules are listed in the 運送政策.
退貨和退款
6問題Eligible return requests must be submitted within 90 calendar days from the date of delivery. Read the 退貨和退款政策.
Yes. Please contact AUTOOL support and wait for written return instructions before sending any product back. The return process is explained in the 退貨和退款政策.
Returned items need to be complete, safely packed, and include the product, accessories, manuals, packaging, and included parts where applicable. See the 退貨和退款政策 for detailed condition requirements.
For approved non-defective returns, the customer pays return shipping. For defective, wrong, damaged, or materially not-as-described items, AUTOOL reviews the case and provides a reasonable solution. See the 退貨和退款政策.
No restocking fee is charged for approved returns. Return costs and refund rules are listed in the 退貨和退款政策.
後 AUTOOL receives and inspects an approved return, we initiate the refund within 5 business days. Your payment provider may need an additional 5–14 business days to post the refund. Read the 退貨和退款政策.
保修和產品支持
5問題Main units are covered by a 3-year limited warranty, and standard accessories are covered by a 1-year limited warranty, unless a clearly stated product-specific warranty term applies. See the 商品保修條款.
Check the product page, available manuals, package materials, and product support resources for model-specific setup, compatibility, and safety information. For help, use the 聯絡我們 頁。
No single tool is suitable for every vehicle, system, or use case. Review the product model, compatibility notes, voltage or operating requirements, and included accessories before purchase. Contact us through the 聯絡我們 page if you need help checking fit.
Include your order number, product model, serial number if available, a clear description of the issue, photos or videos, and troubleshooting steps already tried. Warranty claims are handled under the 商品保修條款.
No. Please wait for written instructions from AUTOOL support before sending any product back. See the 商品保修條款 for warranty claim steps.
聯繫支持
公司深圳 AUTOOL 科技有限公司
電話 / WhatsApp+86 189 2647 7404
服務時間週一至週五，09:00–18:00 CST (UTC+8)
響應時間24-48 個工作小時
追踪追踪您的訂單
運送政策Handling, transit, duties, tracking, and delivery.
退貨和退款政策Return window, instructions, costs, and refund timing.
付款及帳單條款Methods, currency, checkout total, and billing support.
商品保修條款Periods, claim materials, exclusions, and review.
追踪您的訂單Use your tracking number to check carrier updates.
聯絡我們Reach the support team directly.