{"id":72327,"date":"2017-01-10T14:44:03","date_gmt":"2017-01-10T06:44:03","guid":{"rendered":"http:\/\/import.getbowtied.com\/shopkeeper-replica?page_id=433"},"modified":"2026-05-20T05:43:03","modified_gmt":"2026-05-20T13:43:03","slug":"faqs","status":"publish","type":"page","link":"https:\/\/autoolstore.com\/pt\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<style data-autool-policy-style=\"policy-v4\">\n@import url(\"https:\/\/autoolstore.com\/wp-content\/plugins\/autool-header-elements\/assets\/css\/autool\/autool-article-guides.css?ver=1779066894\");\n.autool-policy-v4 { --ag-brand: var(--theme-palette-color-1, #feb511); --ag-ink: var(--theme-headings-color, #111214); --ag-text: var(--theme-text-color, #3d4047); --ag-muted: color-mix(in srgb, var(--theme-text-color, #3d4047) 72%, #ffffff); --ag-rule: color-mix(in srgb, var(--theme-border-color, #d8dde6) 82%, #111214 8%); --ag-rule-strong: color-mix(in srgb, var(--theme-headings-color, #111214) 78%, transparent); --ag-surface: var(--theme-palette-color-8, #ffffff); --ag-soft: color-mix(in srgb, var(--theme-palette-color-7, #f7f8fa) 62%, #ffffff); width: 100%; margin: 0; padding: 32px clamp(16px, 2.2vw, 28px) 60px; background: var(--ag-surface); color: var(--ag-text); font-family: inherit; font-size: 16.5px; line-height: 1.72; letter-spacing: 0; }\n.autool-policy-v4, .autool-policy-v4 * { box-sizing: border-box; }\n.autool-policy-v4 a { color: var(--ag-ink); text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: 3px; }\n.autool-policy-v4 a:hover { color: var(--ag-brand); }\n.autool-policy-v4 .ag-intro { display: grid; gap: 18px; max-width: min(100%, 1040px); margin: 0 auto 44px !important; padding: 0 0 28px; border-bottom: 1px solid var(--ag-rule); }\n.autool-policy-v4 .ag-section-header { display: block; margin: 0 0 12px !important; padding: 0; border: 0; }\n.autool-policy-v4 .ag-section-line { display: none; }\n.autool-policy-v4 .ag-section-kicker, .autool-policy-v4 .ag-eyebrow { color: color-mix(in srgb, var(--ag-brand) 74%, #5f4700); font-family: inherit; font-size: 12px; font-weight: 700; line-height: 1.35; letter-spacing: 0; text-transform: uppercase; }\n.autool-policy-v4 .ag-lede { max-width: 760px; }\n.autool-policy-v4 .ag-lede .ag-eyebrow { margin: 0 0 14px; color: var(--ag-muted); font-size: 13px; font-weight: 700; }\n.autool-policy-v4 h1.ag-heading { margin: 0 0 15px; color: var(--ag-ink); font-family: inherit; font-size: 42px; font-weight: 740; line-height: 1.12; letter-spacing: 0; }\n.autool-policy-v4 h2.ag-heading, .autool-policy-v4 .ag-option-card__title { color: var(--ag-ink); font-family: inherit; font-size: 26px; font-weight: 720; line-height: 1.24; letter-spacing: 0; }\n.autool-policy-v4 .ag-lede p:not(.ag-eyebrow) { max-width: 740px; margin: 0; color: var(--ag-text); font-size: 18px; line-height: 1.65; }\n.autool-policy-v4 .ag-intro > .ag-guide-strip { display: grid; grid-template-columns: repeat(auto-fit, minmax(156px, 1fr)); gap: 0; margin: 22px 0 0 !important; padding: 11px 0; border: 0; border-top: 1px solid var(--ag-rule-strong); border-bottom: 1px solid var(--ag-rule); background: transparent; }\n.autool-policy-v4 .ag-intro > .ag-guide-strip .ag-guide-card { display: grid; align-content: start; min-height: auto; padding: 11px 16px 11px 0 !important; border: 0; border-radius: 0; background: transparent; text-decoration: none; box-shadow: none; }\n.autool-policy-v4 .ag-intro > .ag-guide-strip .ag-guide-card__num { margin: 0 0 7px; color: color-mix(in srgb, var(--ag-brand) 74%, #5f4700); font-family: inherit; font-size: 11px; font-weight: 720; line-height: 1; }\n.autool-policy-v4 .ag-intro > .ag-guide-strip .ag-guide-card__title { margin: 0; color: var(--ag-ink); font-family: inherit; font-size: 15px; font-weight: 720; line-height: 1.25; }\n.autool-policy-v4 .ag-intro > .ag-guide-strip .ag-guide-card__text { display: none; }\n.autool-policy-v4 .ag-content-layout { display: grid; grid-template-columns: minmax(0, 760px) minmax(220px, 282px); justify-content: center; gap: 52px; align-items: start; max-width: min(100%, var(--theme-normal-container-max-width, 1440px)); margin: 0 auto; }\n.autool-policy-v4 .ag-content-main { max-width: none; }\n.autool-policy-v4 .ag-block { margin-block: 0 42px !important; }\n.autool-policy-v4 .ag-block + .ag-block { padding-top: 31px; border-top: 1px solid var(--ag-rule); }\n.autool-policy-v4 .ag-product-section, .autool-policy-v4 .ag-summary { padding: 0; border: 0; background: transparent; }\n.autool-policy-v4 .ag-product-section > .ag-section-header, .autool-policy-v4 .ag-summary > .ag-section-header { margin-top: 0 !important; padding: 0; border: 0; }\n.autool-policy-v4 .ag-richtext { color: var(--ag-text); font-size: 16.5px; line-height: 1.76; }\n.autool-policy-v4 .ag-richtext p { margin-bottom: 1em; }\n.autool-policy-v4 .ag-option-grid { display: grid; gap: 22px; }\n.autool-policy-v4 .ag-option-card { padding: 0 !important; border: 0; border-radius: 0; background: transparent; box-shadow: none; }\n.autool-policy-v4 .ag-option-card + .ag-option-card { padding-top: 22px !important; border-top: 1px solid var(--ag-rule); }\n.autool-policy-v4 .ag-option-card h2.ag-heading { margin-top: 0; }\n.autool-policy-v4 .ag-option-card p:last-child, .autool-policy-v4 .ag-option-card .ag-editorial-list:last-child { margin-bottom: 0 !important; }\n.autool-policy-v4 .ag-summary .ag-option-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 0; border-top: 1px solid var(--ag-rule); border-bottom: 1px solid var(--ag-rule); }\n.autool-policy-v4 .ag-summary .ag-option-grid .ag-option-card { min-height: auto; padding: 15px 18px 15px 0 !important; border-top: 0; background: transparent; }\n.autool-policy-v4 .ag-summary .ag-option-grid .ag-option-card:nth-child(n+3) { border-top: 1px solid var(--ag-rule); }\n.autool-policy-v4 .ag-summary .ag-option-card__title { font-family: inherit; font-size: 12px; font-weight: 720; line-height: 1.25; text-transform: uppercase; color: var(--ag-muted); }\n.autool-policy-v4 .ag-summary .ag-option-card p { color: var(--ag-ink); font-family: inherit; font-size: 18px; font-weight: 700; line-height: 1.35; }\n.autool-policy-v4 .ag-editorial-list { margin: 16px 0 22px; padding: 0; border: 0; }\n.autool-policy-v4 .ag-editorial-list li { padding: 8px 0; border: 0; }\n.autool-policy-v4 .ag-list-title { display: block; color: var(--ag-ink); }\n.autool-policy-v4 .ag-guide-strip:not(.ag-intro > .ag-guide-strip) { gap: 0; border: 0; border-top: 1px solid var(--ag-rule); border-bottom: 1px solid var(--ag-rule); background: transparent; }\n.autool-policy-v4 .ag-guide-strip:not(.ag-intro > .ag-guide-strip) .ag-guide-card { padding: 13px 14px 13px 0 !important; border: 0; border-radius: 0; background: transparent; box-shadow: none; }\n.autool-policy-v4 .ag-sidebar { position: sticky; top: 92px; }\n.autool-policy-v4 .ag-sidebar-widget { padding: 16px 0 !important; border: 0; border-top: 1px solid var(--ag-rule-strong); border-bottom: 1px solid var(--ag-rule); border-radius: 0; background: transparent; box-shadow: none; }\n.autool-policy-v4 .ag-sidebar-widget + .ag-sidebar-widget { margin-top: 26px; }\n.autool-policy-v4 .ag-sidebar-title { margin: 0 0 11px; padding: 0; border: 0; color: var(--ag-ink); font-family: inherit; font-size: 12px; font-weight: 720; line-height: 1.35; letter-spacing: 0; text-transform: uppercase; }\n.autool-policy-v4 .ag-side-nav a { grid-template-columns: 28px minmax(0, 1fr); padding: 9px 0; border-top: 1px solid var(--ag-rule); color: var(--ag-text); font-weight: 650; text-decoration: none; }\n.autool-policy-v4 .ag-side-nav a:first-child { border-top: 0; }\n.autool-policy-v4 .ag-side-nav a span { color: color-mix(in srgb, var(--ag-brand) 74%, #5f4700); font-size: 11px; font-weight: 720; }\n.autool-policy-v4 .ag-button { min-height: 42px !important; padding: 10px 16px !important; border: 1px solid var(--ag-ink) !important; border-radius: 0 !important; background: var(--ag-ink) !important; color: #ffffff !important; font-size: 13px !important; font-weight: 720 !important; letter-spacing: 0 !important; }\n.autool-policy-v4 .ag-button:hover, .autool-policy-v4 .ag-button:focus-visible { background: transparent !important; color: var(--ag-ink) !important; text-decoration: none; }\n.autool-policy-v4 .autool-contact-form { display: grid; gap: 14px; margin-top: 18px; }\n.autool-policy-v4 .autool-contact-form label, .autool-policy-v4 .ag-track-widget label { display: grid; gap: 8px; color: var(--ag-ink); font-weight: 700; line-height: 1.35; }\n.autool-policy-v4 .ag-form-field { width: 100%; min-height: 46px; border: 1px solid var(--ag-rule); background: #ffffff; color: var(--ag-text); padding: 10px 12px; font: inherit; line-height: 1.45; border-radius: 0; }\n.autool-policy-v4 textarea.ag-form-field { min-height: 140px; resize: vertical; }\n.autool-policy-v4 .ag-form-field:focus { outline: 2px solid color-mix(in srgb, var(--ag-brand) 32%, transparent); outline-offset: 2px; border-color: var(--ag-brand); }\n.autool-policy-v4 .autool-table { width: 100%; margin: 18px 0 26px; border-collapse: collapse; border-top: 1px solid var(--ag-rule-strong); border-bottom: 1px solid var(--ag-rule); background: transparent; }\n.autool-policy-v4 .autool-table th, .autool-policy-v4 .autool-table td { padding: 12px 14px 12px 0; border-bottom: 1px solid var(--ag-rule); text-align: left; vertical-align: top; }\n.autool-policy-v4 .autool-table th { color: var(--ag-ink); background: transparent; font-weight: 700; }\n.autool-policy-v4 .autool-table tr:last-child td { border-bottom: 0; }\n.autool-policy-v4 .ag-track-widget { grid-template-columns: minmax(0, 1fr) !important; align-items: stretch; padding: 22px !important; border: 1px solid var(--ag-rule); border-radius: 0; background: color-mix(in srgb, var(--ag-brand) 5%, #ffffff); }\n.autool-policy-v4 .ag-track-widget .ag-button { justify-self: start; }\n.autool-policy-v4 .autool-track-status { margin: 0; font-weight: 700; color: var(--ag-muted); }\n.autool-policy-v4 .autool-track-status.is-error { color: #b42318; }\n.autool-policy-v4 .ag-faq-list { display: grid; gap: 0; border-top: 1px solid var(--ag-rule-strong); }\n.autool-policy-v4 .ag-faq-item { padding: 0 !important; overflow: hidden; border: 0; border-bottom: 1px solid var(--ag-rule); border-radius: 0; background: transparent; }\n.autool-policy-v4 .ag-faq-question { width: 100%; display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: center; gap: 14px; min-height: 52px; padding: 15px 0; border: 0; background: transparent; color: var(--ag-ink); font: inherit; text-align: left; cursor: pointer; }\n.autool-policy-v4 .ag-faq-question__text { font-family: inherit; font-size: 17px; font-weight: 700; line-height: 1.32; }\n.autool-policy-v4 .ag-faq-question__icon { display: inline-grid; place-items: center; width: 22px; height: 22px; border: 1px solid var(--ag-rule); border-radius: 0; color: var(--ag-ink); font-family: inherit; font-weight: 720; transition: transform .15s ease; }\n.autool-policy-v4 .ag-faq-answer { display: none; padding: 0 34px 16px 0; border-top: 0; background: transparent; }\n.autool-policy-v4 .ag-faq-item.is-open .ag-faq-answer { display: block; }\n.autool-policy-v4 .ag-faq-item.is-open .ag-faq-question__icon { transform: rotate(45deg); }\n@media (max-width: 1024px) { .autool-policy-v4 { padding-inline: 18px; } .autool-policy-v4 .ag-content-layout { grid-template-columns: 1fr; gap: 30px; max-width: 880px; } .autool-policy-v4 .ag-sidebar { position: static; } .autool-policy-v4 .ag-intro > .ag-guide-strip { grid-template-columns: repeat(2, minmax(0, 1fr)); } }\n@media (max-width: 640px) { .autool-policy-v4 { padding: 28px 14px 42px; font-size: 16px; line-height: 1.7; } .autool-policy-v4 h1.ag-heading { font-size: 31px; line-height: 1.14; } .autool-policy-v4 h2.ag-heading, .autool-policy-v4 .ag-option-card__title { font-size: 22px; } .autool-policy-v4 .ag-lede p:not(.ag-eyebrow) { font-size: 17px; line-height: 1.58; } .autool-policy-v4 .ag-intro > .ag-guide-strip { grid-template-columns: 1fr; } .autool-policy-v4 .ag-intro > .ag-guide-strip .ag-guide-card { padding: 11px 0 !important; border-top: 1px solid var(--ag-rule); } .autool-policy-v4 .ag-intro > .ag-guide-strip .ag-guide-card:first-child { border-top: 0; } .autool-policy-v4 .ag-summary .ag-option-grid { grid-template-columns: 1fr; } .autool-policy-v4 .ag-summary .ag-option-grid .ag-option-card:nth-child(n+2) { border-top: 1px solid var(--ag-rule); } .autool-policy-v4 .autool-table { display: block; overflow-x: auto; } .autool-policy-v4 .ag-track-widget { padding: 18px !important; } }\n<\/style>\n<p><main class=\"autool-tire-guide autool-policy-guide autool-policy-faqs autool-policy-v4\" id=\"autool-policy-faqs\"><\/p>\n<section aria-labelledby=\"faqs-page-title\" class=\"ag-block ag-intro\" id=\"faqs-intro\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker is-accent\">FAQs \/ Policy Summaries \/ Support<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<div class=\"ag-lede\" id=\"faqs-page-title\">\n<p class=\"ag-eyebrow\"><a href=\"\/pt\/\">Home<\/a> \/ FAQs<\/p>\n<h1 class=\"ag-heading\">FAQs<\/h1>\n<p>Find answers about ordering, payment, shipping, returns, warranty, product support, and contacting AUTOOL. Use the related policy links when you need the full terms for an order.<\/p>\n<\/div>\n<nav aria-label=\"Page quick navigation\" class=\"ag-guide-strip\">\n<a class=\"ag-guide-card\" href=\"#faqs-overview\"><span class=\"ag-guide-card__num\">01<\/span><\/p>\n<h3 class=\"ag-guide-card__title\">Overview<\/h3>\n<p class=\"ag-guide-card__text\">Start here for common order, payment, shipping, return, warranty, and support questions. Each answer points you to the policy or support page that controls the full details.<\/p>\n<p><\/a><br \/>\n<a class=\"ag-guide-card\" href=\"#faqs-ordering-and-account\"><span class=\"ag-guide-card__num\">02<\/span><\/p>\n<h3 class=\"ag-guide-card__title\">Ordering and Account<\/h3>\n<p class=\"ag-guide-card__text\">Ordering and Account Do I need an account to place an order?No. Guest Checkout is supported. You are not required to &#8230;<\/p>\n<p><\/a><br \/>\n<a class=\"ag-guide-card\" href=\"#faqs-shipping-and-delivery\"><span class=\"ag-guide-card__num\">03<\/span><\/p>\n<h3 class=\"ag-guide-card__title\">Shipping and Delivery<\/h3>\n<p class=\"ag-guide-card__text\">Shipping and Delivery How long does shipping take?Total delivery time includes handling time plus transit time. Stand&#8230;<\/p>\n<p><\/a><br \/>\n<a class=\"ag-guide-card\" href=\"#faqs-returns-and-refunds\"><span class=\"ag-guide-card__num\">04<\/span><\/p>\n<h3 class=\"ag-guide-card__title\">Returns and Refunds<\/h3>\n<p class=\"ag-guide-card__text\">Returns and Refunds What is the return window?Eligible return requests must be submitted within 90 calendar days from&#8230;<\/p>\n<p><\/a><br \/>\n<a class=\"ag-guide-card\" href=\"#faqs-contact-support\"><span class=\"ag-guide-card__num\">05<\/span><\/p>\n<h3 class=\"ag-guide-card__title\">Contact Support<\/h3>\n<p class=\"ag-guide-card__text\">Contact Support CompanyShenzhen Shangjia Auto Repair Tools Co., Ltd. Emailsupport@autoolstore.com Phone \/ WhatsApp+86&#8230;<\/p>\n<p><\/a><br \/>\n<\/nav>\n<\/section>\n<div class=\"ag-content-layout\">\n<div class=\"ag-content-main\">\n<section aria-labelledby=\"faqs-overview-title\" class=\"ag-block ag-summary\" id=\"faqs-overview\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker\">Overview<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<div class=\"ag-richtext\">\n<p class=\"ag-eyebrow\">Quick Answers \/ Policy Summaries \/ Support<\/p>\n<h2 class=\"ag-heading\" id=\"faqs-overview-title\">Short answers for common AUTOOL customer questions.<\/h2>\n<p>Start here for common order, payment, shipping, return, warranty, and support questions. Each answer points you to the policy or support page that controls the full details.<\/p>\n<div class=\"ag-option-grid\">\n<article class=\"ag-option-card\">\n<h3 class=\"ag-option-card__title\">Guest Checkout<\/h3>\n<p>Supported<\/p>\n<\/article>\n<article class=\"ag-option-card\">\n<h3 class=\"ag-option-card__title\">Handling Time<\/h3>\n<p>1-3 business days<\/p>\n<\/article>\n<article class=\"ag-option-card\">\n<h3 class=\"ag-option-card__title\">Return Window<\/h3>\n<p>90 calendar days<\/p>\n<\/article>\n<article class=\"ag-option-card\">\n<h3 class=\"ag-option-card__title\">Support<\/h3>\n<p>support@autoolstore.com<\/p>\n<\/article><\/div>\n<\/div>\n<\/section>\n<section aria-labelledby=\"faqs-ordering-and-account-title\" class=\"ag-block ag-product-section\" id=\"faqs-ordering-and-account\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker\">Section 01<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<article class=\"ag-richtext\">\n<div class=\"ag-option-grid\">\n<div class=\"ag-option-card\">\n<h2 class=\"ag-heading\" id=\"faqs-ordering-and-account-title\">Ordering and Account<\/h2>\n<div class=\"ag-richtext\">\n<div class=\"ag-option-card ag-faq-item is-open\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"true\"><span class=\"ag-faq-question__text\">Do I need an account to place an order?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>No. Guest Checkout is supported. You are not required to create an account to place a standard retail order. Read the <a href=\"\/pt\/payment-billing-terms\/\">Payment &amp; Billing Terms<\/a> for checkout and billing details.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Will I receive an order confirmation?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Yes. After successful checkout, an order confirmation is sent to the email address you provided. Keep this email because it may be needed for support, returns, or warranty requests. If you need help, use the <a href=\"\/pt\/contact-us\/\">Contact Us<\/a> page.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Can I change or cancel an order?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Contact support as soon as possible. Changes or cancellations may be possible before shipment, but they cannot be guaranteed after the order has entered fulfillment or carrier handoff. See the <a href=\"\/pt\/terms-of-service\/\">Terms of Service<\/a> for order terms.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">How are B2B or wholesale requests handled?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Bulk, wholesale, fleet, and project purchases are handled through the quote request process, not standard retail checkout. Use the <a href=\"\/pt\/request-b2b-bulk-pricing\/\">B2B Bulk Pricing<\/a> page for those requests.<\/p>\n<\/div>\n<\/div><\/div>\n<\/p><\/div>\n<div class=\"ag-option-card\">\n<h2 class=\"ag-option-card__title\">Payment and Billing<\/h2>\n<div class=\"ag-richtext\">\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">What payment methods do you accept?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Available payment methods are shown at checkout. PayPal and major credit or debit cards are supported when those options are displayed by the active checkout gateway. Read the <a href=\"\/pt\/payment-billing-terms\/\">Payment &amp; Billing Terms<\/a> for details.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">What currency do you charge in?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Prices are displayed and charged in USD unless another currency is explicitly shown at checkout. Currency and billing details are covered in the <a href=\"\/pt\/payment-billing-terms\/\">Payment &amp; Billing Terms<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Will I see the total before payment?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Yes. The checkout page shows the product price, discounts, shipping charges, and any taxes collected by AUTOOL before you confirm payment. See the <a href=\"\/pt\/payment-billing-terms\/\">Payment &amp; Billing Terms<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">How are refunds issued?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Approved refunds are returned to the original payment method used for the order. Posting time depends on your bank, card issuer, PayPal, or payment provider. Read the <a href=\"\/pt\/return-refund-policy\/\">Return &amp; Refund Policy<\/a> for refund timing.<\/p>\n<\/div>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<\/section>\n<section aria-labelledby=\"faqs-shipping-and-delivery-title\" class=\"ag-block ag-product-section\" id=\"faqs-shipping-and-delivery\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker\">Section 02<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<article class=\"ag-richtext\">\n<div class=\"ag-option-grid\">\n<div class=\"ag-option-card\">\n<h2 class=\"ag-heading\" id=\"faqs-shipping-and-delivery-title\">Shipping and Delivery<\/h2>\n<div class=\"ag-richtext\">\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">How long does shipping take?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Total delivery time includes handling time plus transit time. Standard handling time is 1-3 business days. Transit time depends on the shipping method shown for the product, cart, or checkout. See the <a href=\"\/pt\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">When is the order cutoff time?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>The order cutoff time is 14:00 CST (UTC+8). Orders placed after the cutoff time may be processed on the next business day. Handling rules are listed in the <a href=\"\/pt\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Do you offer free shipping?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Eligible retail orders with a product subtotal of USD 59 or more qualify for free standard shipping where the checkout shows that option. Product exclusions, destination limits, and freight requirements may apply. See the <a href=\"\/pt\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Do oversized or sea freight items take longer?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Yes. Oversized, heavy, special-order, or sea freight products may use different shipping methods and longer transit windows. The product page, cart, or checkout should show the applicable shipping requirement before payment. See the <a href=\"\/pt\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">When will tracking start working?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Tracking information usually becomes active within 24-72 hours after shipment. Carrier scans may appear later for some international or regional routes. Use the <a href=\"\/pt\/track-your-order\/\">Track Your Order<\/a> page for tracking help.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Can one order ship in multiple packages?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Yes. Some orders may ship in separate parcels because of inventory, product size, warehouse routing, or shipping method. You may receive more than one tracking number. Split-shipment details are covered in the <a href=\"\/pt\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/div>\n<\/div><\/div>\n<\/p><\/div>\n<div class=\"ag-option-card\">\n<h2 class=\"ag-option-card__title\">Duties, Taxes, and Customs<\/h2>\n<div class=\"ag-richtext\">\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Who pays import duties or customs fees?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Import duties, VAT, customs clearance fees, brokerage fees, or similar charges may be the buyer&#8217;s responsibility unless they are explicitly shown and collected at checkout. See the <a href=\"\/pt\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Are duties always collected at checkout?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>No. If duties or import charges are collected by AUTOOL, they will be shown before payment. If not collected at checkout, customs, the carrier, or a broker may charge them separately. Read the <a href=\"\/pt\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">What if I refuse delivery because of import charges?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>If a package is returned because of refused delivery or unpaid import charges, the customer may be responsible for the actual costs that result. Delivery issue rules are listed in the <a href=\"\/pt\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/div>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<\/section>\n<section aria-labelledby=\"faqs-returns-and-refunds-title\" class=\"ag-block ag-product-section\" id=\"faqs-returns-and-refunds\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker\">Section 03<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<article class=\"ag-richtext\">\n<div class=\"ag-option-grid\">\n<div class=\"ag-option-card\">\n<h2 class=\"ag-heading\" id=\"faqs-returns-and-refunds-title\">Returns and Refunds<\/h2>\n<div class=\"ag-richtext\">\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">What is the return window?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Eligible return requests must be submitted within 90 calendar days from the date of delivery. Read the <a href=\"\/pt\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Do I need return instructions before sending an item back?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Yes. Please contact AUTOOL support and wait for written return instructions before sending any product back. The return process is explained in the <a href=\"\/pt\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">What condition is required for a return?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Returned items need to be complete, safely packed, and include the product, accessories, manuals, packaging, and included parts where applicable. See the <a href=\"\/pt\/return-refund-policy\/\">Return &amp; Refund Policy<\/a> for detailed condition requirements.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Who pays return shipping?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>For approved non-defective returns, the customer pays return shipping. For defective, wrong, damaged, or materially not-as-described items, AUTOOL reviews the case and provides a reasonable solution. See the <a href=\"\/pt\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Is there a restocking fee?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>No restocking fee is charged for approved returns. Return costs and refund rules are listed in the <a href=\"\/pt\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">How long does a refund take?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>After AUTOOL receives and inspects an approved return, we initiate the refund within 5 business days. Your payment provider may need an additional 5-14 business days to post the refund. Read the <a href=\"\/pt\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>.<\/p>\n<\/div>\n<\/div><\/div>\n<\/p><\/div>\n<div class=\"ag-option-card\">\n<h2 class=\"ag-option-card__title\">Warranty and Product Support<\/h2>\n<div class=\"ag-richtext\">\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">What warranty applies to AUTOOL products?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Main units are covered by a 3-year limited warranty, and standard accessories are covered by a 1-year limited warranty, unless a clearly stated product-specific warranty term applies. See the <a href=\"\/pt\/warranty-policy\/\">Warranty Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Where can I find manuals or product support?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Check the product page, available manuals, package materials, and product support resources for model-specific setup, compatibility, and safety information. For help, use the <a href=\"\/pt\/contact-us\/\">Contact Us<\/a> page.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Are AUTOOL products suitable for all vehicles?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>No single tool is suitable for every vehicle, system, or use case. Review the product model, compatibility notes, voltage or operating requirements, and included accessories before purchase. Contact us through the <a href=\"\/pt\/contact-us\/\">Contact Us<\/a> page if you need help checking fit.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">What should I include for technical or warranty help?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>Include your order number, product model, serial number if available, a clear description of the issue, photos or videos, and troubleshooting steps already tried. Warranty claims are handled under the <a href=\"\/pt\/warranty-policy\/\">Warranty Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"ag-option-card ag-faq-item\"><button class=\"ag-faq-question\" type=\"button\" aria-expanded=\"false\"><span class=\"ag-faq-question__text\">Can I send a warranty item back immediately?<\/span><span class=\"ag-faq-question__icon\" aria-hidden=\"true\">+<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\">\n<p>No. Please wait for written instructions from AUTOOL support before sending any product back. See the <a href=\"\/pt\/warranty-policy\/\">Warranty Policy<\/a> for warranty claim steps.<\/p>\n<\/div>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<\/section>\n<section aria-labelledby=\"faqs-contact-support-title\" class=\"ag-block ag-product-section\" id=\"faqs-contact-support\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker\">Section 04<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<article class=\"ag-richtext\">\n<div class=\"ag-option-card\">\n<h2 class=\"ag-heading\" id=\"faqs-contact-support-title\">Contact Support<\/h2>\n<ul class=\"ag-editorial-list\">\n<li class=\"ag-editorial-list__item\"><strong class=\"ag-list-title\">Company<\/strong><span>Shenzhen Shangjia Auto Repair Tools Co., Ltd.<\/span><\/li>\n<li class=\"ag-editorial-list__item\"><strong class=\"ag-list-title\">Email<\/strong><a href=\"mailto:support@autoolstore.com\">support@autoolstore.com<\/a><\/li>\n<li class=\"ag-editorial-list__item\"><strong class=\"ag-list-title\">Phone \/ WhatsApp<\/strong><a href=\"tel:+8618926477404\">+86 189 2647 7404<\/a><\/li>\n<li class=\"ag-editorial-list__item\"><strong class=\"ag-list-title\">Customer Service Hours<\/strong><span>Monday-Friday, 09:00-18:00 CST (UTC+8)<\/span><\/li>\n<li class=\"ag-editorial-list__item\"><strong class=\"ag-list-title\">Response Time<\/strong><span>24-48 business hours<\/span><\/li>\n<\/ul>\n<div class=\"ag-guide-strip\">\n      <a class=\"ag-guide-card\" href=\"\/pt\/shipping-policy\/\"><\/p>\n<h3 class=\"ag-guide-card__title\">Shipping Policy<\/h3>\n<p class=\"ag-guide-card__text\">Handling time, transit time, duties, tracking, and delivery issues.<\/p>\n<p><\/a><br \/>\n      <a class=\"ag-guide-card\" href=\"\/pt\/return-refund-policy\/\"><\/p>\n<h3 class=\"ag-guide-card__title\">Return &amp; Refund Policy<\/h3>\n<p class=\"ag-guide-card__text\">Return window, return instructions, costs, and refund timing.<\/p>\n<p><\/a><br \/>\n      <a class=\"ag-guide-card\" href=\"\/pt\/payment-billing-terms\/\"><\/p>\n<h3 class=\"ag-guide-card__title\">Payment &amp; Billing Terms<\/h3>\n<p class=\"ag-guide-card__text\">Payment methods, currency, checkout total, and billing support.<\/p>\n<p><\/a><br \/>\n      <a class=\"ag-guide-card\" href=\"\/pt\/warranty-policy\/\"><\/p>\n<h3 class=\"ag-guide-card__title\">Warranty Policy<\/h3>\n<p class=\"ag-guide-card__text\">Warranty periods, claim materials, exclusions, and review process.<\/p>\n<p><\/a><br \/>\n      <a class=\"ag-guide-card\" href=\"\/pt\/track-your-order\/\"><\/p>\n<h3 class=\"ag-guide-card__title\">Track Your Order<\/h3>\n<p class=\"ag-guide-card__text\">Use your tracking number to check carrier updates.<\/p>\n<p><\/a>\n    <\/div>\n<\/p><\/div>\n<\/article>\n<\/section>\n<\/div>\n<aside aria-label=\"Page sidebar\" class=\"ag-sidebar\">\n<section aria-labelledby=\"faqs-nav-title\" class=\"ag-sidebar-widget is-white\">\n<h2 class=\"ag-sidebar-title\" id=\"faqs-nav-title\">On This Page<\/h2>\n<nav aria-label=\"Sidebar page navigation\" class=\"ag-side-nav\">\n<a href=\"#faqs-overview\"><span>01<\/span>Overview<\/a><br \/>\n<a href=\"#faqs-ordering-and-account\"><span>02<\/span>Ordering and Account<\/a><br \/>\n<a href=\"#faqs-shipping-and-delivery\"><span>03<\/span>Shipping and Delivery<\/a><br \/>\n<a href=\"#faqs-returns-and-refunds\"><span>04<\/span>Returns and Refunds<\/a><br \/>\n<a href=\"#faqs-contact-support\"><span>05<\/span>Contact Support<\/a><br \/>\n<\/nav>\n<\/section>\n<section aria-labelledby=\"faqs-contact-title\" class=\"ag-sidebar-widget\">\n<h2 class=\"ag-sidebar-title\" id=\"faqs-contact-title\">Need Help?<\/h2>\n<p class=\"ag-sidebar-copy\">Contact AUTOOL support with your order number, product model, and question.<\/p>\n<ul class=\"ag-sidebar-contact\">\n<li><strong>Email:<\/strong> <a href=\"mailto:support@autoolstore.com\">support@autoolstore.com<\/a><\/li>\n<li><strong>Phone \/ WhatsApp:<\/strong> <a href=\"tel:+8618926477404\">+86 189 2647 7404<\/a><\/li>\n<\/ul>\n<p><a class=\"ag-button\" href=\"mailto:support@autoolstore.com\">Email Support<\/a><\/section>\n<\/aside>\n<\/div>\n<p><\/main><\/p>\n<p><script data-autool-policy-script=\"faq-collapse\">\ndocument.addEventListener('DOMContentLoaded', function () {\n  document.querySelectorAll('.autool-policy-guide .ag-faq-question').forEach(function (button) {\n    button.addEventListener('click', function () {\n      var item = button.closest('.ag-faq-item');\n      if (!item) return;\n      var open = !item.classList.contains('is-open');\n      item.classList.toggle('is-open', open);\n      button.setAttribute('aria-expanded', open ? 'true' : 'false');\n    });\n  });\n});\n<\/script><\/p>","protected":false},"excerpt":{"rendered":"<p>FAQs \/ Policy Summaries \/ Support Home \/ FAQs FAQs Find answers about ordering, payment, shipping, returns, warranty, product support, and contacting AUTOOL. Use the related policy links when you need the full terms for an order. 01 Overview Start here for common order, payment, shipping, return, warranty, and support questions. Each answer points you [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"page-tags":[965,973],"hf_cat_page":[1117],"class_list":["post-72327","page","type-page","status-publish","hentry","page_tag-customer-support","page_tag-faq"],"blocksy_meta":[],"meta_box":[],"_links":{"self":[{"href":"https:\/\/autoolstore.com\/pt\/wp-json\/wp\/v2\/pages\/72327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autoolstore.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autoolstore.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/autoolstore.com\/pt\/wp-json\/wp\/v2\/comments?post=72327"}],"version-history":[{"count":1,"href":"https:\/\/autoolstore.com\/pt\/wp-json\/wp\/v2\/pages\/72327\/revisions"}],"predecessor-version":[{"id":75059,"href":"https:\/\/autoolstore.com\/pt\/wp-json\/wp\/v2\/pages\/72327\/revisions\/75059"}],"wp:attachment":[{"href":"https:\/\/autoolstore.com\/pt\/wp-json\/wp\/v2\/media?parent=72327"}],"wp:term":[{"taxonomy":"page_tag","embeddable":true,"href":"https:\/\/autoolstore.com\/pt\/wp-json\/wp\/v2\/page-tags?post=72327"},{"taxonomy":"hf_cat_page","embeddable":true,"href":"https:\/\/autoolstore.com\/pt\/wp-json\/wp\/v2\/hf_cat_page?post=72327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}