{"id":72330,"date":"2026-03-23T08:06:55","date_gmt":"2026-03-23T08:06:55","guid":{"rendered":"https:\/\/shop.autooltech.com\/?page_id=67334"},"modified":"2026-03-23T08:06:55","modified_gmt":"2026-03-23T08:06:55","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/autoolstore.com\/et\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"<section class=\"autool-policy\">\n<div class=\"autool-page-head\">\n<h1 class=\"autool-page-title\">Return &amp; Refund Policy<\/h1>\n<p class=\"autool-breadcrumb\"><a href=\"\/et\/\">Home<\/a> \/ <span>Return &amp; Refund Policy<\/span><\/p>\n<\/p><\/div>\n<div class=\"autool-hero\">\n<div class=\"autool-hero-main\"> <span class=\"autool-kicker\">Returns \/ Refunds \/ Statutory Rights<\/span> <\/p>\n<h2 class=\"autool-title\">Commercial return promise plus mandatory consumer rights.<\/h2>\n<p class=\"autool-lead\"> This Return &amp; Refund Policy applies to physical products purchased directly from autoolstore.com, which is operated by Shenzhen Aotu Technology Co., Ltd. under the AUTOOL brand and trademark. If mandatory consumer laws provide stronger rights, those mandatory rights apply. <\/p>\n<\/p><\/div>\n<div class=\"autool-hero-side\">\n<div class=\"autool-stat-grid\">\n<div class=\"autool-stat-item\"><span class=\"autool-stat-label\">Return Window<\/span><span class=\"autool-stat-value\">90 Days<\/span><\/div>\n<div class=\"autool-stat-item\"><span class=\"autool-stat-label\">Non-Defective Return Shipping<\/span><span class=\"autool-stat-value\">Buyer Pays<\/span><\/div>\n<div class=\"autool-stat-item\"><span class=\"autool-stat-label\">Refund Processing<\/span><span class=\"autool-stat-value\">5 Business Days<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-grid autool-grid-2\">\n<div class=\"autool-card\">\n<h2 class=\"autool-section-title\">Our 90-Day Return Policy<\/h2>\n<ul>\n<li>Eligible products may be returned within 90 calendar days from the delivery date.<\/li>\n<li>For approved non-defective returns, the buyer is responsible for the return shipping cost.<\/li>\n<li>For defective, damaged, wrong, or materially not-as-described items, we review the case and discuss an appropriate solution.<\/li>\n<li>We do not charge a restocking fee for approved returns.<\/li>\n<\/ul>\n<p>This 90-day return window is our commercial return policy for eligible physical goods purchased directly through autoolstore.com. Certain product categories may be subject to legal exceptions or product-specific limitations where applicable law allows.<\/p>\n<\/p><\/div>\n<div class=\"autool-card\">\n<h2 class=\"autool-section-title\">Refund Timing<\/h2>\n<ul>\n<li>Approved refunds are generally issued within 5 business days after the returned item is received and inspected.<\/li>\n<li>Refunds are made to the original payment method unless otherwise required by law.<\/li>\n<li>Banks and payment providers may need additional time to post the refund.<\/li>\n<\/ul>\n<p>Original shipping charges are generally not refunded for non-defective commercial returns unless required by applicable law or stated otherwise in writing.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-card\">\n<h2 class=\"autool-section-title\">Statutory Rights for EU \/ EEA Consumers<\/h2>\n<div class=\"autool-spec-grid\">\n<div class=\"autool-spec-item\"><strong>Withdrawal Right<\/strong>Consumers in the EU \/ EEA generally have a 14-day statutory withdrawal right after receiving the goods, unless a legal exception applies.<\/div>\n<div class=\"autool-spec-item\"><strong>Withdrawal Refund Scope<\/strong>Where that right applies, we generally refund the product price and the cost of standard outbound delivery in accordance with applicable law.<\/div>\n<div class=\"autool-spec-item\"><strong>Return Shipping<\/strong>If return shipping responsibility was clearly disclosed before purchase, the consumer may have to bear that cost where law permits.<\/div>\n<div class=\"autool-spec-item\"><strong>Legal Guarantee<\/strong>Consumers in the EU \/ EEA generally benefit from a legal guarantee of at least 2 years for goods that are faulty, not as described, or not in conformity with the contract.<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-grid autool-grid-2\">\n<div class=\"autool-card\">\n<h2 class=\"autool-section-title\">Return Conditions<\/h2>\n<ul>\n<li>The item must be returned complete, with major accessories, manuals, and original packaging where reasonably available.<\/li>\n<li>The item must not show misuse, unauthorized modification, accidental damage, or abnormal wear unrelated to reasonable inspection.<\/li>\n<li>For damaged, defective, wrong-item, or not-as-described claims, please provide photos or videos if possible.<\/li>\n<\/ul>\n<p>Returns may be refused, adjusted, or only partially refundable where the item is materially incomplete, serial numbers are missing, or the condition is inconsistent with a normal inspection-based return.<\/p>\n<\/p><\/div>\n<div class=\"autool-card\">\n<h2 class=\"autool-section-title\">How to Start a Return<\/h2>\n<ol>\n<li>Email <a href=\"mailto:aftersales@autoolstore.com\">aftersales@autoolstore.com<\/a> with your order number, product name, reason for the request, and any relevant photos or videos.<\/li>\n<li>Wait for our written return instructions and the correct return address.<\/li>\n<li>Pack the item securely and send it only to the approved return address.<\/li>\n<li>After inspection, we confirm the outcome and process any eligible refund.<\/li>\n<\/ol>\n<p>Do not return products to any address that has not been confirmed for your specific case. Return routing may vary depending on the product and the original shipping route.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-grid autool-grid-2\">\n<div class=\"autool-card\">\n<h2 class=\"autool-section-title\">Return Shipping &amp; Handling<\/h2>\n<ul>\n<li><strong>Non-defective returns:<\/strong> The buyer is responsible for the return shipping cost.<\/li>\n<li><strong>Defective, damaged, wrong, or materially not-as-described items:<\/strong> After review, AUTOOL will work with the customer to arrange an appropriate solution based on the specific case.<\/li>\n<li><strong>Possible handling:<\/strong> Depending on the circumstances, this may include replacement, re-shipment, return authorization, refund handling, or another suitable resolution agreed between both parties.<\/li>\n<\/ul>\n<p><strong>Original shipping charges:<\/strong> For non-defective returns, original outbound shipping charges are generally not refunded unless required by applicable law. For issue-based cases, final handling follows the agreed resolution and any mandatory rights that apply.<\/p>\n<\/p><\/div>\n<div class=\"autool-card\">\n<h2 class=\"autool-section-title\">Damaged, Defective, or Wrong Items<\/h2>\n<p>If you receive a product that is damaged during shipping, has a manufacturing defect, is wrong, or is materially different from the product listing, contact us as soon as possible.<\/p>\n<ul>\n<li><strong>Report promptly:<\/strong> Email <a href=\"mailto:aftersales@autoolstore.com\">aftersales@autoolstore.com<\/a> with your order number and a description of the issue.<\/li>\n<li><strong>Provide evidence:<\/strong> Include clear photos or videos showing the issue, packaging condition, and the item received.<\/li>\n<li><strong>Resolution after review:<\/strong> We will review the case and discuss an appropriate solution, which may include replacement, re-shipment of the correct or missing item, refund handling, return instructions for further inspection, or another suitable arrangement.<\/li>\n<\/ul>\n<p>The specific resolution depends on the nature of the issue, inspection results where relevant, product availability, and the circumstances of the case.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-grid autool-grid-2\">\n<div class=\"autool-card\">\n<h2 class=\"autool-section-title\">Items That May Not Be Eligible<\/h2>\n<ul>\n<li>Customized or made-to-order products<\/li>\n<li>Software, digital content, activation codes, or downloadable items once delivered or activated<\/li>\n<li>Items excluded by law from withdrawal or return, including certain sealed goods once opened where applicable<\/li>\n<\/ul><\/div>\n<div class=\"autool-card\">\n<h2 class=\"autool-section-title\">Order Cancellation<\/h2>\n<p>If the order has not shipped yet, it can usually be cancelled for a full refund. Once the order has shipped, this Return &amp; Refund Policy applies.<\/p>\n<p>For any cancellation or return-related support, contact <a href=\"mailto:aftersales@autoolstore.com\">aftersales@autoolstore.com<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Home \/ Return &amp; Refund Policy Returns \/ Refunds \/ Statutory Rights Commercial return promise plus mandatory consumer rights. This Return &amp; Refund Policy applies to physical products purchased directly from autoolstore.com, which is operated by Shenzhen Aotu Technology Co., Ltd. under the AUTOOL brand and trademark. If mandatory consumer laws [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"page-tags":[965,978],"hf_cat_page":[1122],"class_list":["post-72330","page","type-page","status-publish","hentry","page_tag-customer-support","page_tag-returns-refunds"],"blocksy_meta":[],"meta_box":[],"_links":{"self":[{"href":"https:\/\/autoolstore.com\/et\/wp-json\/wp\/v2\/pages\/72330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autoolstore.com\/et\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autoolstore.com\/et\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/autoolstore.com\/et\/wp-json\/wp\/v2\/comments?post=72330"}],"version-history":[{"count":0,"href":"https:\/\/autoolstore.com\/et\/wp-json\/wp\/v2\/pages\/72330\/revisions"}],"wp:attachment":[{"href":"https:\/\/autoolstore.com\/et\/wp-json\/wp\/v2\/media?parent=72330"}],"wp:term":[{"taxonomy":"page_tag","embeddable":true,"href":"https:\/\/autoolstore.com\/et\/wp-json\/wp\/v2\/page-tags?post=72330"},{"taxonomy":"hf_cat_page","embeddable":true,"href":"https:\/\/autoolstore.com\/et\/wp-json\/wp\/v2\/hf_cat_page?post=72330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}