{"id":72330,"date":"2026-03-23T08:06:55","date_gmt":"2026-03-23T08:06:55","guid":{"rendered":"https:\/\/autoolstore.com\/?page_id=67334"},"modified":"2026-06-29T01:00:47","modified_gmt":"2026-06-29T09:00:47","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/autoolstore.com\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"<p><!--email_off--><br \/>\n<main class=\"autool-pages-page autool-pages-local-file-policy-page\"><\/p>\n<div class=\"autool-pages-wrap-article\">\n<div class=\"autool-pages-page-head\">\n<div class=\"autool-pages-head-cols\">\n<div>\n<div class=\"autool-pages-breadcrumb\"><a href=\"\/\">Home<\/a> &thinsp;\/&thinsp; Return &#038; Refund Policy<\/div>\n<p>          <span class=\"autool-pages-section-label\">AUTOOL Store Policy<\/span><\/p>\n<h1 class=\"autool-pages-page-title\">Return &#038; Refund Policy<\/h1>\n<p class=\"autool-pages-page-intro\">Review return eligibility, return request steps, return shipping responsibility, item condition requirements, and refund timing for eligible retail orders placed on autoolstore.com.<\/p>\n<p class=\"autool-pages-small-note\"><strong>Merchant identity:<\/strong> AUTOOL Store is operated by ShenZhen AUTOOL Technology Co., Ltd.<\/p>\n<\/p><\/div>\n<aside class=\"autool-pages-info-panel\">\n<div class=\"autool-pages-info-panel-title\">Quick Reference<\/div>\n<div class=\"autool-pages-info-row\"><span class=\"autool-pages-info-key\">Return Window<\/span><span class=\"autool-pages-info-val\">90 calendar days<\/span><\/div>\n<div class=\"autool-pages-info-row\"><span class=\"autool-pages-info-key\">Request Review<\/span><span class=\"autool-pages-info-val\">1-3 business days<\/span><\/div>\n<div class=\"autool-pages-info-row\"><span class=\"autool-pages-info-key\">Restocking Fee<\/span><span class=\"autool-pages-info-val\">No fee for approved returns<\/span><\/div>\n<div class=\"autool-pages-info-row\"><span class=\"autool-pages-info-key\">Contact<\/span><span class=\"autool-pages-info-val\">support@autoolstore.com<\/span><\/div>\n<\/aside><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-stats-bar\">\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Return Window<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">90 calendar days<\/span>\n      <\/div>\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Request Review<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">1-3 business days<\/span>\n      <\/div>\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Restocking Fee<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">No fee for approved returns<\/span>\n      <\/div>\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Contact<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">support@autoolstore.com<\/span>\n      <\/div>\n<\/p><\/div>\n<section class=\"autool-pages-highlight-box\">\n      <span class=\"autool-pages-highlight-label\">Returns \/ Refunds \/ RMA<\/span><\/p>\n<p><strong>Request returns before sending products back.<\/strong><\/p>\n<p>Returns must be requested within 90 calendar days from the date of delivery. Please contact AUTOOL support and wait for written return instructions before shipping any product back.<\/p>\n<\/section>\n<div class=\"autool-pages-content-flow\">\n<section class=\"autool-pages-content-section\">\n        <span class=\"autool-pages-mini-label\">Policy Detail<\/span><\/p>\n<h2>Return Window<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>Eligible return requests must be submitted within 90 calendar days from the date of delivery. Requests submitted after this window may not be accepted unless applicable law requires otherwise.<\/p>\n<p>To start a return request, email <a href=\"mailto:support@autoolstore.com\">support@autoolstore.com<\/a> with your order number, product model, reason for the return, and photos or videos if they help explain the issue.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>Return Authorization<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>Please do not send any product back without written return instructions. The return destination may vary depending on your order, product type, location, and warehouse.<\/p>\n<p>Unauthorized returns may be delayed, refused, lost, or returned to sender. AUTOOL is not responsible for products sent to an incorrect address without written instructions from support.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>Return Condition<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>Returned items need to be complete, safely packed, and include the product, accessories, manuals, packaging, and any included parts where applicable. The product must be in a condition that allows inspection.<\/p>\n<p>If a returned item is missing parts, damaged by misuse, or not the same item originally supplied, the refund amount or available solution may be affected after review.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>Change-of-Mind Returns<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>For non-defective returns, including cases where the customer ordered the wrong item, changed their mind, or no longer needs the product, the customer is responsible for return shipping costs unless applicable law requires otherwise.<\/p>\n<p>Original shipping charges, duties, customs fees, brokerage fees, or carrier charges that were not collected by AUTOOL may not be refundable by AUTOOL.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>Defective, Wrong, or Damaged Items<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>If you receive a defective, wrong, damaged, or materially not-as-described item, contact AUTOOL support as soon as possible. Include your order number, photos or videos, packaging images if relevant, and a clear description of the issue.<\/p>\n<p>After review, AUTOOL may provide troubleshooting steps, replacement parts, a replacement product, return instructions, refund handling, or another reasonable solution based on the case.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>Return Shipping Costs<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>For approved non-defective returns, the customer pays return shipping. If AUTOOL confirms that the item supplied was defective, wrong, damaged in transit, or materially not as described, and a return shipment is required, AUTOOL will state in the written return instructions whether AUTOOL provides a prepaid label, reimburses reasonable approved return shipping, or provides another remedy that does not require return shipment.<\/p>\n<p>If a package is returned because the customer provided an incorrect address, refused delivery, did not collect the package, or refused to pay required import charges, the customer may be responsible for the actual costs incurred.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>Refund Timeline and Method<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>After AUTOOL receives and inspects an approved return, we initiate the refund within 5 business days. Your bank, card issuer, PayPal, or payment provider may need an additional 5-14 business days to post the refund.<\/p>\n<p>Approved refunds are issued to the original payment method used for the order unless required otherwise by applicable law.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>Restocking Fee<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>No restocking fee is charged for approved returns. Costs related to incorrect address, refused delivery, unpaid import charges, or unauthorized shipments are not restocking fees and may be handled separately according to the actual cost incurred.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>Exchanges and Exceptions<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>If you want a different model or replacement item, contact support before returning your order. Exchanges depend on product availability, order status, price difference, and shipping destination.<\/p>\n<p>Products may be excluded from return if they are consumables, customized goods, safety-sensitive parts after installation or use, products damaged by misuse, items with missing or altered serial identification where serial identification is required, or items outside the return window, unless applicable law provides otherwise.<\/p>\n<p>Examples may include, where applicable to the order, opened or used walnut blasting media, smoke oil, cleaning or test fluids, refrigerant or similar consumables; custom-configured or special-order products; products modified after delivery; and parts that cannot be safely resold after use or installation.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>EU \/ EEA Consumer Rights<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>If you are a consumer in the EU or EEA, you may have statutory rights including a withdrawal right and legal guarantee rights under applicable law. These rights apply in addition to AUTOOL&#8217;s commercial return policy where required.<\/p>\n<p>Nothing in this policy limits mandatory consumer rights that apply in your country or region.<\/p>\n<\/p><\/div>\n<\/section><\/div>\n<section class=\"autool-pages-contact-block\">\n      <span class=\"autool-pages-mini-label\">Support<\/span><\/p>\n<h2 class=\"autool-pages-contact-title\">Contact for Return Requests<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>Email <a href=\"mailto:support@autoolstore.com\">support@autoolstore.com<\/a> with your order number, product model, reason for the request, and supporting photos or videos if available. AUTOOL customer service hours are Monday-Friday, 09:00-18:00 CST (UTC+8), and the typical response time is 24-48 business hours.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-link-band\">\n      <span class=\"autool-pages-mini-label\">Useful Resources<\/span><\/p>\n<h2>Related Policy Pages<\/h2>\n<div class=\"autool-pages-section-content\">\n<div class=\"autool-pages-link-grid\">\n        <a class=\"autool-pages-link-item\" href=\"\/shipping-policy\/\"><strong>Shipping Policy<\/strong><span>Handling, transit, duties, tracking, and delivery.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/warranty-policy\/\"><strong>Warranty Policy<\/strong><span>Warranty periods, claim materials, exclusions, and review.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/payment-billing-terms\/\"><strong>Payment &amp; Billing Terms<\/strong><span>Payment methods, currency, checkout total, and refunds.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/privacy-policy\/\"><strong>Privacy Policy<\/strong><span>Personal information, cookies, sharing, and rights.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/faqs\/\"><strong>FAQs<\/strong><span>Quick answers for common order and support questions.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/contact-us\/\"><strong>Contact Us<\/strong><span>Reach AUTOOL support directly.<\/span><\/a>\n      <\/div>\n<\/p><\/div>\n<\/section><\/div>\n<p><\/main><br \/>\n<!--\/email_off--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Home &thinsp;\/&thinsp; Return &#038; Refund Policy AUTOOL Store Policy Return &#038; Refund Policy Review return eligibility, return request steps, return shipping responsibility, item condition requirements, and refund timing for eligible retail orders placed on autoolstore.com. Merchant identity: AUTOOL Store is operated by ShenZhen AUTOOL Technology Co., Ltd. Quick Reference Return Window90 calendar days Request Review1-3 [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"page-tags":[965,978],"hf_cat_page":[1122],"class_list":["post-72330","page","type-page","status-publish","hentry","page_tag-customer-support","page_tag-returns-refunds"],"blocksy_meta":{"has_hero_section":"disabled","vertical_spacing_source":"custom","content_area_spacing":"none","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"meta_box":[],"_links":{"self":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages\/72330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/comments?post=72330"}],"version-history":[{"count":1,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages\/72330\/revisions"}],"predecessor-version":[{"id":76019,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages\/72330\/revisions\/76019"}],"wp:attachment":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/media?parent=72330"}],"wp:term":[{"taxonomy":"page_tag","embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/page-tags?post=72330"},{"taxonomy":"hf_cat_page","embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/hf_cat_page?post=72330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}