{"id":72327,"date":"2017-01-10T14:44:03","date_gmt":"2017-01-10T06:44:03","guid":{"rendered":"http:\/\/import.getbowtied.com\/shopkeeper-replica?page_id=433"},"modified":"2026-06-29T00:33:34","modified_gmt":"2026-06-29T08:33:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/autoolstore.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p><!--email_off--><br \/>\n<main class=\"autool-pages-page\"><\/p>\n<div class=\"autool-pages-wrap-narrow\">\n<p>    <!-- PAGE HEADER --><\/p>\n<div class=\"autool-pages-page-head\">\n<div class=\"autool-pages-breadcrumb\"><a href=\"\/\">Home<\/a> &thinsp;\/&thinsp; FAQs<\/div>\n<p>      <span class=\"autool-pages-section-label\">Quick Answers &middot; Policy Summaries &middot; Support<\/span><\/p>\n<h1 class=\"autool-pages-page-title\">Frequently Asked Questions<\/h1>\n<p class=\"autool-pages-page-intro\">Answers on ordering, payment, shipping, returns, warranty, and support \u2014 each pointing to the full policy that governs your order.<\/p>\n<\/p><\/div>\n<p>    <!-- STATS --><\/p>\n<div class=\"autool-pages-stats-bar\">\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Guest Checkout<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">Supported<\/span>\n      <\/div>\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Handling Time<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">1\u20133 Business Days<\/span>\n      <\/div>\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Return Window<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">90 Calendar Days<\/span>\n      <\/div>\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Support<\/span><br \/>\n        <span class=\"autool-pages-stat-value\" style=\"font-size:14px;\">support@autoolstore.com<\/span>\n      <\/div>\n<\/p><\/div>\n<p>    <!-- ORDERING & ACCOUNT + PAYMENT --><\/p>\n<div class=\"autool-pages-grid-2\">\n<div class=\"autool-pages-category-section\">\n<div class=\"autool-pages-category-header\">\n<h2 class=\"autool-pages-category-title\">Ordering and Account<\/h2>\n<p>          <span class=\"autool-pages-category-count\">4 Questions<\/span>\n        <\/div>\n<div class=\"autool-pages-faq-list\">\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Do I need an account to place an order?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">No. Guest Checkout is supported. You are not required to create an account to place a standard retail order. Read the <a href=\"\/payment-billing-terms\/\">Payment &amp; Billing Terms<\/a> for checkout and billing details.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Will I receive an order confirmation?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Yes. After successful checkout, an order confirmation is sent to the email address you provided. Keep this email because it may be needed for support, returns, or warranty requests. If you need help, use the <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Can I change or cancel an order?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Contact support as soon as possible. Changes or cancellations may be possible before shipment, but they may not be possible after the order has entered fulfillment or carrier handoff. See the <a href=\"\/terms-of-service\/\">Terms of Service<\/a> for order terms.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">How are B2B or wholesale requests handled?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Bulk, wholesale, fleet, and project purchases are handled through the quote request process, not standard retail checkout. Use the <a href=\"\/request-b2b-bulk-pricing\/\">B2B Bulk Pricing<\/a> page for those requests.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-category-section\">\n<div class=\"autool-pages-category-header\">\n<h2 class=\"autool-pages-category-title\">Payment and Billing<\/h2>\n<p>          <span class=\"autool-pages-category-count\">4 Questions<\/span>\n        <\/div>\n<div class=\"autool-pages-faq-list\">\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">What payment methods do you accept?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Available payment methods are shown at checkout. PayPal and major credit or debit cards are supported when those options are displayed by the active checkout gateway. Read the <a href=\"\/payment-billing-terms\/\">Payment &amp; Billing Terms<\/a> for details.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">What currency do you charge in?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Prices are displayed and charged in USD unless another currency is explicitly shown at checkout. Currency and billing details are covered in the <a href=\"\/payment-billing-terms\/\">Payment &amp; Billing Terms<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Will I see the total before payment?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Yes. The checkout page shows the product price, discounts, and shipping charges before you confirm payment. If any tax or duty amount is shown at checkout, review it carefully before payment. See the <a href=\"\/payment-billing-terms\/\">Payment &amp; Billing Terms<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">How are refunds issued?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Approved refunds are returned to the original payment method used for the order. Posting time depends on your bank, card issuer, PayPal, or payment provider. Read the <a href=\"\/return-refund-policy\/\">Return &amp; Refund Policy<\/a> for refund timing.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<hr class=\"autool-pages-section-rule\">\n<p>    <!-- SHIPPING & DUTIES --><\/p>\n<div class=\"autool-pages-grid-2\">\n<div class=\"autool-pages-category-section\">\n<div class=\"autool-pages-category-header\">\n<h2 class=\"autool-pages-category-title\">Shipping and Delivery<\/h2>\n<p>          <span class=\"autool-pages-category-count\">6 Questions<\/span>\n        <\/div>\n<div class=\"autool-pages-faq-list\">\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">How long does shipping take?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Total delivery time includes handling time plus transit time. Standard handling time is 1\u20133 business days. Transit time depends on the shipping method shown for the product, cart, or checkout. See the <a href=\"\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">When is the order cutoff time?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">The order cutoff time is 14:00 CST (UTC+8). Orders placed after the cutoff time may be processed on the next business day. Handling rules are listed in the <a href=\"\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Do you offer no-cost standard shipping?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Eligible retail orders with a product subtotal of USD 59 or more qualify for no-cost standard shipping where the checkout shows that option. Product exclusions, destination limits, and freight requirements may apply. See the <a href=\"\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Do oversized or sea freight items take longer?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Yes. Oversized, heavy, special-order, or sea freight products may use different shipping methods and longer transit windows. The product page, cart, or checkout should show the applicable shipping requirement before payment. See the <a href=\"\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">When will tracking start working?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Tracking information usually becomes active within 24\u201372 hours after shipment. Carrier scans may appear later for some international or regional routes. Use the <a href=\"\/track-your-order\/\">Track Your Order<\/a> page for tracking help.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Can one order ship in multiple packages?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Yes. Some orders may ship in separate parcels because of inventory, product size, warehouse routing, or shipping method. You may receive more than one tracking number. Split-shipment details are covered in the <a href=\"\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-category-section\">\n<div class=\"autool-pages-category-header\">\n<h2 class=\"autool-pages-category-title\">Duties, Taxes, and Customs<\/h2>\n<p>          <span class=\"autool-pages-category-count\">3 Questions<\/span>\n        <\/div>\n<div class=\"autool-pages-faq-list\">\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Who pays import duties or customs fees?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Import duties, VAT, customs clearance fees, brokerage fees, or similar charges may be the buyer&#8217;s responsibility unless they are explicitly shown and collected at checkout. See the <a href=\"\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Are duties always collected at checkout?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">No. If duties or import charges are collected by AUTOOL, they will be shown before payment. If not collected at checkout, customs, the carrier, or a broker may charge them separately. Read the <a href=\"\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">What if I refuse delivery because of import charges?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">If a package is returned because of refused delivery or unpaid import charges, the customer may be responsible for the actual costs that result. Delivery issue rules are listed in the <a href=\"\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<hr class=\"autool-pages-section-rule\">\n<p>    <!-- RETURNS & WARRANTY --><\/p>\n<div class=\"autool-pages-grid-2\">\n<div class=\"autool-pages-category-section\">\n<div class=\"autool-pages-category-header\">\n<h2 class=\"autool-pages-category-title\">Returns and Refunds<\/h2>\n<p>          <span class=\"autool-pages-category-count\">6 Questions<\/span>\n        <\/div>\n<div class=\"autool-pages-faq-list\">\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">What is the return window?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Eligible return requests must be submitted within 90 calendar days from the date of delivery. Read the <a href=\"\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Do I need return instructions before sending an item back?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Yes. Please contact AUTOOL support and wait for written return instructions before sending any product back. The return process is explained in the <a href=\"\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">What condition is required for a return?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Returned items need to be complete, safely packed, and include the product, accessories, manuals, packaging, and included parts where applicable. See the <a href=\"\/return-refund-policy\/\">Return &amp; Refund Policy<\/a> for detailed condition requirements.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Who pays return shipping?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">For approved non-defective returns, the customer pays return shipping. For defective, wrong, damaged, or materially not-as-described items, AUTOOL reviews the case and provides a reasonable solution. See the <a href=\"\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Is there a restocking fee?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">No restocking fee is charged for approved returns. Return costs and refund rules are listed in the <a href=\"\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">How long does a refund take?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">After AUTOOL receives and inspects an approved return, we initiate the refund within 5 business days. Your payment provider may need an additional 5\u201314 business days to post the refund. Read the <a href=\"\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-category-section\">\n<div class=\"autool-pages-category-header\">\n<h2 class=\"autool-pages-category-title\">Warranty and Product Support<\/h2>\n<p>          <span class=\"autool-pages-category-count\">5 Questions<\/span>\n        <\/div>\n<div class=\"autool-pages-faq-list\">\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">What warranty applies to AUTOOL products?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Main units are covered by a 3-year limited warranty, and standard accessories are covered by a 1-year limited warranty, unless a clearly stated product-specific warranty term applies. See the <a href=\"\/warranty-policy\/\">Warranty Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Where can I find manuals or product support?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Check the product page, available manuals, package materials, and product support resources for model-specific setup, compatibility, and safety information. For help, use the <a href=\"\/contact-us\/\">Contact Us<\/a> page.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Are AUTOOL products suitable for all vehicles?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">No single tool is suitable for every vehicle, system, or use case. Review the product model, compatibility notes, voltage or operating requirements, and included accessories before purchase. Contact us through the <a href=\"\/contact-us\/\">Contact Us<\/a> page if you need help checking fit.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">What should I include for technical or warranty help?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">Include your order number, product model, serial number if available, a clear description of the issue, photos or videos, and troubleshooting steps already tried. Warranty claims are handled under the <a href=\"\/warranty-policy\/\">Warranty Policy<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-faq-item\">\n            <button class=\"autool-pages-faq-trigger\" aria-expanded=\"false\"><br \/>\n              <span class=\"autool-pages-faq-q\">Can I send a warranty item back immediately?<\/span><br \/>\n              <span class=\"autool-pages-faq-icon\" aria-hidden=\"true\"><br \/>\n                <svg viewBox=\"0 0 10 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M1 1l4 4 4-4\"\/><\/svg><br \/>\n              <\/span><br \/>\n            <\/button><\/p>\n<div class=\"autool-pages-faq-body\" role=\"region\">\n<div class=\"autool-pages-faq-body-inner\">\n<p class=\"autool-pages-faq-answer\">No. Please wait for written instructions from AUTOOL support before sending any product back. See the <a href=\"\/warranty-policy\/\">Warranty Policy<\/a> for warranty claim steps.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>    <!-- CONTACT BLOCK --><\/p>\n<div class=\"autool-pages-contact-block\">\n<h2 class=\"autool-pages-contact-title\">Contact Support<\/h2>\n<div class=\"autool-pages-spec-grid\">\n<div class=\"autool-pages-spec-item\"><strong>Company<\/strong><span>ShenZhen AUTOOL Technology Co., Ltd.<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Email<\/strong><a href=\"mailto:support@autoolstore.com\">support@autoolstore.com<\/a><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Phone \/ WhatsApp<\/strong><a href=\"tel:+8618926477404\">+86 189 2647 7404<\/a><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Service Hours<\/strong><span>Mon\u2013Fri, 09:00\u201318:00 CST (UTC+8)<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Response Time<\/strong><span>24\u201348 business hours<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Tracking<\/strong><a href=\"\/track-your-order\/\">Track Your Order<\/a><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-link-grid\">\n        <a class=\"autool-pages-link-item\" href=\"\/shipping-policy\/\"><strong>Shipping Policy<\/strong><span>Handling, transit, duties, tracking, and delivery.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/return-refund-policy\/\"><strong>Return &amp; Refund Policy<\/strong><span>Return window, instructions, costs, and refund timing.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/payment-billing-terms\/\"><strong>Payment &amp; Billing Terms<\/strong><span>Methods, currency, checkout total, and billing support.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/warranty-policy\/\"><strong>Warranty Policy<\/strong><span>Periods, claim materials, exclusions, and review.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/track-your-order\/\"><strong>Track Your Order<\/strong><span>Use your tracking number to check carrier updates.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/contact-us\/\"><strong>Contact Us<\/strong><span>Reach the support team directly.<\/span><\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/main><br \/>\n<!--\/email_off--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Home &thinsp;\/&thinsp; FAQs Quick Answers &middot; Policy Summaries &middot; Support Frequently Asked Questions Answers on ordering, payment, shipping, returns, warranty, and support \u2014 each pointing to the full policy that governs your order. Guest Checkout Supported Handling Time 1\u20133 Business Days Return Window 90 Calendar Days Support support@autoolstore.com Ordering and Account 4 Questions Do I [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"page-tags":[965,973],"hf_cat_page":[1117],"class_list":["post-72327","page","type-page","status-publish","hentry","page_tag-customer-support","page_tag-faq"],"blocksy_meta":{"has_hero_section":"disabled","vertical_spacing_source":"custom","content_area_spacing":"none","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"meta_box":[],"_links":{"self":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages\/72327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/comments?post=72327"}],"version-history":[{"count":1,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages\/72327\/revisions"}],"predecessor-version":[{"id":75059,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages\/72327\/revisions\/75059"}],"wp:attachment":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/media?parent=72327"}],"wp:term":[{"taxonomy":"page_tag","embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/page-tags?post=72327"},{"taxonomy":"hf_cat_page","embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/hf_cat_page?post=72327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}