{"id":71072,"date":"2026-03-23T08:07:29","date_gmt":"2026-03-23T08:07:29","guid":{"rendered":"https:\/\/shop.autooltech.com\/?page_id=67336"},"modified":"2026-05-20T05:43:00","modified_gmt":"2026-05-20T13:43:00","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/autoolstore.com\/es\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<style data-autool-policy-style=\"policy-v4\">\n@import url(\"https:\/\/autoolstore.com\/wp-content\/plugins\/autool-header-elements\/assets\/css\/autool\/autool-article-guides.css?ver=1779066894\");\n.autool-policy-v4 { --ag-brand: var(--theme-palette-color-1, #feb511); --ag-ink: var(--theme-headings-color, #111214); --ag-text: var(--theme-text-color, #3d4047); --ag-muted: color-mix(in srgb, var(--theme-text-color, #3d4047) 72%, #ffffff); --ag-rule: color-mix(in srgb, var(--theme-border-color, #d8dde6) 82%, #111214 8%); --ag-rule-strong: color-mix(in srgb, var(--theme-headings-color, #111214) 78%, transparent); 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overflow: hidden; border: 0; border-bottom: 1px solid var(--ag-rule); border-radius: 0; background: transparent; }\n.autool-policy-v4 .ag-faq-question { width: 100%; display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: center; gap: 14px; min-height: 52px; padding: 15px 0; border: 0; background: transparent; color: var(--ag-ink); font: inherit; text-align: left; cursor: pointer; }\n.autool-policy-v4 .ag-faq-question__text { font-family: inherit; font-size: 17px; font-weight: 700; line-height: 1.32; }\n.autool-policy-v4 .ag-faq-question__icon { display: inline-grid; place-items: center; width: 22px; height: 22px; border: 1px solid var(--ag-rule); border-radius: 0; color: var(--ag-ink); font-family: inherit; font-weight: 720; transition: transform .15s ease; }\n.autool-policy-v4 .ag-faq-answer { display: none; padding: 0 34px 16px 0; border-top: 0; background: transparent; }\n.autool-policy-v4 .ag-faq-item.is-open .ag-faq-answer { display: block; }\n.autool-policy-v4 .ag-faq-item.is-open .ag-faq-question__icon { transform: rotate(45deg); }\n@media (max-width: 1024px) { .autool-policy-v4 { padding-inline: 18px; } .autool-policy-v4 .ag-content-layout { grid-template-columns: 1fr; gap: 30px; max-width: 880px; } .autool-policy-v4 .ag-sidebar { position: static; } .autool-policy-v4 .ag-intro > .ag-guide-strip { grid-template-columns: repeat(2, minmax(0, 1fr)); } }\n@media (max-width: 640px) { .autool-policy-v4 { padding: 28px 14px 42px; font-size: 16px; line-height: 1.7; } .autool-policy-v4 h1.ag-heading { font-size: 31px; line-height: 1.14; } .autool-policy-v4 h2.ag-heading, .autool-policy-v4 .ag-option-card__title { font-size: 22px; } .autool-policy-v4 .ag-lede p:not(.ag-eyebrow) { font-size: 17px; line-height: 1.58; } .autool-policy-v4 .ag-intro > .ag-guide-strip { grid-template-columns: 1fr; } .autool-policy-v4 .ag-intro > .ag-guide-strip .ag-guide-card { padding: 11px 0 !important; border-top: 1px solid var(--ag-rule); } .autool-policy-v4 .ag-intro > .ag-guide-strip .ag-guide-card:first-child { border-top: 0; } .autool-policy-v4 .ag-summary .ag-option-grid { grid-template-columns: 1fr; } .autool-policy-v4 .ag-summary .ag-option-grid .ag-option-card:nth-child(n+2) { border-top: 1px solid var(--ag-rule); } .autool-policy-v4 .autool-table { display: block; overflow-x: auto; } .autool-policy-v4 .ag-track-widget { padding: 18px !important; } }\n<\/style>\n<p><main class=\"autool-tire-guide autool-policy-guide autool-policy-shipping-policy autool-policy-v4\" id=\"autool-policy-shipping-policy\"><\/p>\n<section aria-labelledby=\"shipping-policy-page-title\" class=\"ag-block ag-intro\" id=\"shipping-policy-intro\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker is-accent\">Shipping \/ Delivery \/ Tracking<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<div class=\"ag-lede\" id=\"shipping-policy-page-title\">\n<p class=\"ag-eyebrow\"><a href=\"\/es\/\">Home<\/a> \/ Shipping Policy<\/p>\n<h1 class=\"ag-heading\">Shipping Policy<\/h1>\n<p>Last updated: May 19, 2026<\/p>\n<p>Review AUTOOL order processing, shipping methods, estimated delivery time, shipping charges, tracking, customs duties, and delivery issue guidance before placing an eligible retail order on autoolstore.com.<\/p>\n<\/div>\n<nav aria-label=\"Page quick navigation\" class=\"ag-guide-strip\">\n<a class=\"ag-guide-card\" href=\"#shipping-policy-overview\"><span class=\"ag-guide-card__num\">01<\/span><\/p>\n<h3 class=\"ag-guide-card__title\">Overview<\/h3>\n<p class=\"ag-guide-card__text\">Total delivery time includes order handling time plus carrier transit time. Some products ship from local warehouses, while oversized, heavy, special-order, or cross-border products may use different shipping methods and longer transit windows.<\/p>\n<p><\/a><br \/>\n<a class=\"ag-guide-card\" href=\"#shipping-policy-order-handling-time\"><span class=\"ag-guide-card__num\">02<\/span><\/p>\n<h3 class=\"ag-guide-card__title\">Order Handling Time<\/h3>\n<p class=\"ag-guide-card__text\">Order Handling Time Order handling time is 1-3 business days. Handling time starts after payment is received and the &#8230;<\/p>\n<p><\/a><br \/>\n<a class=\"ag-guide-card\" href=\"#shipping-policy-shipping-methods-and-estimated-transit-time\"><span class=\"ag-guide-card__num\">03<\/span><\/p>\n<h3 class=\"ag-guide-card__title\">Shipping Methods and Estimated Transit Time<\/h3>\n<p class=\"ag-guide-card__text\">Shipping Methods and Estimated Transit Time Shipping Type Ships From Estimated Transit Time Customer-Facing Label Loc&#8230;<\/p>\n<p><\/a><br \/>\n<a class=\"ag-guide-card\" href=\"#shipping-policy-shipping-charges-and-free-shipping\"><span class=\"ag-guide-card__num\">04<\/span><\/p>\n<h3 class=\"ag-guide-card__title\">Shipping Charges and Free Shipping<\/h3>\n<p class=\"ag-guide-card__text\">Shipping Charges and Free Shipping Shipping charges, when applicable, are shown at checkout before you confirm paymen&#8230;<\/p>\n<p><\/a><br \/>\n<a class=\"ag-guide-card\" href=\"#shipping-policy-oversized-items-and-sea-freight\"><span class=\"ag-guide-card__num\">05<\/span><\/p>\n<h3 class=\"ag-guide-card__title\">Oversized Items and Sea Freight<\/h3>\n<p class=\"ag-guide-card__text\">Oversized Items and Sea Freight Some heavy, bulky, or special-handling products may require freight delivery or sea f&#8230;<\/p>\n<p><\/a><br \/>\n<a class=\"ag-guide-card\" href=\"#shipping-policy-split-shipments-and-multiple-packages\"><span class=\"ag-guide-card__num\">06<\/span><\/p>\n<h3 class=\"ag-guide-card__title\">Split Shipments and Multiple Packages<\/h3>\n<p class=\"ag-guide-card__text\">Split Shipments and Multiple Packages Orders containing multiple items may ship in separate packages if products are &#8230;<\/p>\n<p><\/a><br \/>\n<\/nav>\n<\/section>\n<div class=\"ag-content-layout\">\n<div class=\"ag-content-main\">\n<section aria-labelledby=\"shipping-policy-overview-title\" class=\"ag-block ag-summary\" id=\"shipping-policy-overview\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker\">Overview<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<div class=\"ag-richtext\">\n<p class=\"ag-eyebrow\">Handling Time + Transit Time<\/p>\n<h2 class=\"ag-heading\" id=\"shipping-policy-overview-title\">Shipping estimates are based on the item, warehouse, destination, and shipping method shown before payment.<\/h2>\n<p>Total delivery time includes order handling time plus carrier transit time. Some products ship from local warehouses, while oversized, heavy, special-order, or cross-border products may use different shipping methods and longer transit windows.<\/p>\n<div class=\"ag-option-grid\">\n<article class=\"ag-option-card\">\n<h3 class=\"ag-option-card__title\">Handling Time<\/h3>\n<p>1-3 business days<\/p>\n<\/article>\n<article class=\"ag-option-card\">\n<h3 class=\"ag-option-card__title\">Cutoff Time<\/h3>\n<p>14:00 CST (UTC+8)<\/p>\n<\/article>\n<article class=\"ag-option-card\">\n<h3 class=\"ag-option-card__title\">Tracking Activation<\/h3>\n<p>24-72 hours after shipment<\/p>\n<\/article>\n<article class=\"ag-option-card\">\n<h3 class=\"ag-option-card__title\">Support<\/h3>\n<p>support@autoolstore.com<\/p>\n<\/article><\/div>\n<\/div>\n<\/section>\n<section aria-labelledby=\"shipping-policy-order-handling-time-title\" class=\"ag-block ag-product-section\" id=\"shipping-policy-order-handling-time\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker\">Section 01<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<article class=\"ag-richtext\">\n<div class=\"ag-option-grid\">\n<div class=\"ag-option-card\">\n<h2 class=\"ag-heading\" id=\"shipping-policy-order-handling-time-title\">Order Handling Time<\/h2>\n<p>Order handling time is 1-3 business days. Handling time starts after payment is received and the order is ready for processing. Business days are Monday through Friday, excluding public holidays that affect the relevant warehouse or carrier.<\/p>\n<p>Our order cutoff time is 14:00 CST (UTC+8). Orders placed after the cutoff time may be processed on the next business day.<\/p>\n<\/p><\/div>\n<div class=\"ag-option-card\">\n<h2 class=\"ag-option-card__title\">Total Delivery Time<\/h2>\n<p><strong>Total Delivery Time = Handling Time + Transit Time.<\/strong><\/p>\n<p>Transit time begins after the parcel is handed to the carrier. The exact available shipping method, charge, and delivery estimate may vary by product, destination, stock location, package size, and checkout configuration.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<\/section>\n<section aria-labelledby=\"shipping-policy-shipping-methods-and-estimated-transit-time-title\" class=\"ag-block ag-product-section\" id=\"shipping-policy-shipping-methods-and-estimated-transit-time\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker\">Section 02<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<article class=\"ag-richtext\">\n<div class=\"ag-option-card\">\n<h2 class=\"ag-heading\" id=\"shipping-policy-shipping-methods-and-estimated-transit-time-title\">Shipping Methods and Estimated Transit Time<\/h2>\n<div class=\"ag-richtext\">\n<table class=\"autool-table\">\n<thead>\n<tr>\n<th>Shipping Type<\/th>\n<th>Ships From<\/th>\n<th>Estimated Transit Time<\/th>\n<th>Customer-Facing Label<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Local Standard<\/td>\n<td>US \/ UK \/ Germany local warehouses, where stock is available<\/td>\n<td>3-10 business days<\/td>\n<td>Standard Delivery \/ Local Stock<\/td>\n<\/tr>\n<tr>\n<td>Local Oversized \/ Freight<\/td>\n<td>Local warehouse, where freight service is available<\/td>\n<td>3-15 business days<\/td>\n<td>Oversized Item \/ Freight Delivery<\/td>\n<\/tr>\n<tr>\n<td>International Air Freight<\/td>\n<td>Shenzhen or another cross-border warehouse<\/td>\n<td>3-10 business days<\/td>\n<td>International Air Freight<\/td>\n<\/tr>\n<tr>\n<td>International Ocean Freight<\/td>\n<td>Shenzhen or export warehouse<\/td>\n<td>30-50 business days<\/td>\n<td>Sea Freight Only \/ Heavy Item Delivery<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<p class=\"ag-sidebar-copy\">Review the shipping label shown for the product, cart, or checkout option before payment. Products that require freight or sea shipping must show that shipping requirement before you place the order.<\/p>\n<\/p><\/div>\n<\/article>\n<\/section>\n<section aria-labelledby=\"shipping-policy-shipping-charges-and-free-shipping-title\" class=\"ag-block ag-product-section\" id=\"shipping-policy-shipping-charges-and-free-shipping\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker\">Section 03<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<article class=\"ag-richtext\">\n<div class=\"ag-option-grid\">\n<div class=\"ag-option-card\">\n<h2 class=\"ag-heading\" id=\"shipping-policy-shipping-charges-and-free-shipping-title\">Shipping Charges and Free Shipping<\/h2>\n<p>Shipping charges, when applicable, are shown at checkout before you confirm payment. Eligible retail orders with a product subtotal of USD 59 or more qualify for free standard shipping where the checkout shows that option.<\/p>\n<p>The USD 59 threshold is calculated based on the product subtotal after discounts and before taxes, duties, and shipping charges. Some destinations, remote areas, oversized items, sea-freight items, and B2B quote orders may have different shipping rules shown before payment.<\/p>\n<\/p><\/div>\n<div class=\"ag-option-card\">\n<h2 class=\"ag-option-card__title\">Duties, VAT, Customs, and Brokerage Fees<\/h2>\n<p>International orders may be subject to import duties, VAT, customs clearance fees, brokerage fees, or similar charges required by the destination country or carrier.<\/p>\n<p>If these charges are collected by AUTOOL at checkout, they will be shown before payment. If they are not collected at checkout, they may be charged separately by customs, the carrier, or a broker, and the recipient is responsible for paying them.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<\/section>\n<section aria-labelledby=\"shipping-policy-oversized-items-and-sea-freight-title\" class=\"ag-block ag-product-section\" id=\"shipping-policy-oversized-items-and-sea-freight\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker\">Section 04<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<article class=\"ag-richtext\">\n<div class=\"ag-option-grid\">\n<div class=\"ag-option-card\">\n<h2 class=\"ag-heading\" id=\"shipping-policy-oversized-items-and-sea-freight-title\">Oversized Items and Sea Freight<\/h2>\n<p>Some heavy, bulky, or special-handling products may require freight delivery or sea freight. These products may have longer transit windows, different delivery appointment requirements, or additional delivery conditions.<\/p>\n<p>If a product is marked as Oversized Item \/ Freight Delivery or Sea Freight Only \/ Heavy Item Delivery, review the product page, cart, and checkout carefully before payment.<\/p>\n<\/p><\/div>\n<div class=\"ag-option-card\">\n<h2 class=\"ag-option-card__title\">Tracking Information<\/h2>\n<p>Tracking information is usually activated within 24-72 hours after shipment. If tracking has no update for 5 business days after activation, contact <a href=\"mailto:support@autoolstore.com\">support@autoolstore.com<\/a> with your order number and tracking number.<\/p>\n<p>International tracking may pause while parcels transfer between countries, wait for customs processing, or move through a last-mile delivery network.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<\/section>\n<section aria-labelledby=\"shipping-policy-split-shipments-and-multiple-packages-title\" class=\"ag-block ag-product-section\" id=\"shipping-policy-split-shipments-and-multiple-packages\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker\">Section 05<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<article class=\"ag-richtext\">\n<div class=\"ag-option-grid\">\n<div class=\"ag-option-card\">\n<h2 class=\"ag-heading\" id=\"shipping-policy-split-shipments-and-multiple-packages-title\">Split Shipments and Multiple Packages<\/h2>\n<p>Orders containing multiple items may ship in separate packages if products are stored in different warehouses or require different shipping methods. If your order is split, you may receive more than one tracking number.<\/p>\n<\/p><\/div>\n<div class=\"ag-option-card\">\n<h2 class=\"ag-option-card__title\">Address Changes and Failed Delivery<\/h2>\n<p>If you need to change your shipping address, contact us as soon as possible before shipment. After a parcel has been handed to the carrier, address changes cannot be guaranteed.<\/p>\n<p>If a package is returned or delayed because of an incorrect address, refusal of delivery, failure to collect the package, or refusal to pay required import charges, the customer may be responsible for the actual costs that result.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/article>\n<\/section>\n<section aria-labelledby=\"shipping-policy-shipping-support-title\" class=\"ag-block ag-product-section\" id=\"shipping-policy-shipping-support\">\n<div class=\"ag-section-header\"><span class=\"ag-section-kicker\">Section 06<\/span><span aria-hidden=\"true\" class=\"ag-section-line\"><\/span><\/div>\n<article class=\"ag-richtext\">\n<div class=\"ag-option-card\">\n<h2 class=\"ag-heading\" id=\"shipping-policy-shipping-support-title\">Shipping Support<\/h2>\n<p>For shipping questions, contact <a href=\"mailto:support@autoolstore.com\">support@autoolstore.com<\/a>. Include your order number, checkout email, destination country or region, tracking number if available, and a short description of the issue.<\/p>\n<\/p><\/div>\n<\/article>\n<\/section>\n<\/div>\n<aside aria-label=\"Page sidebar\" class=\"ag-sidebar\">\n<section aria-labelledby=\"shipping-policy-nav-title\" class=\"ag-sidebar-widget is-white\">\n<h2 class=\"ag-sidebar-title\" id=\"shipping-policy-nav-title\">On This Page<\/h2>\n<nav aria-label=\"Sidebar page navigation\" class=\"ag-side-nav\">\n<a href=\"#shipping-policy-overview\"><span>01<\/span>Overview<\/a><br \/>\n<a href=\"#shipping-policy-order-handling-time\"><span>02<\/span>Order Handling Time<\/a><br \/>\n<a href=\"#shipping-policy-shipping-methods-and-estimated-transit-time\"><span>03<\/span>Shipping Methods and Estimated Transit Time<\/a><br \/>\n<a href=\"#shipping-policy-shipping-charges-and-free-shipping\"><span>04<\/span>Shipping Charges and Free Shipping<\/a><br \/>\n<a href=\"#shipping-policy-oversized-items-and-sea-freight\"><span>05<\/span>Oversized Items and Sea Freight<\/a><br \/>\n<a href=\"#shipping-policy-split-shipments-and-multiple-packages\"><span>06<\/span>Split Shipments and Multiple Packages<\/a><br \/>\n<a href=\"#shipping-policy-shipping-support\"><span>07<\/span>Shipping Support<\/a><br \/>\n<\/nav>\n<\/section>\n<section aria-labelledby=\"shipping-policy-contact-title\" class=\"ag-sidebar-widget\">\n<h2 class=\"ag-sidebar-title\" id=\"shipping-policy-contact-title\">Need Help?<\/h2>\n<p class=\"ag-sidebar-copy\">Contact AUTOOL support with your order number, product model, and question.<\/p>\n<ul class=\"ag-sidebar-contact\">\n<li><strong>Email:<\/strong> <a href=\"mailto:support@autoolstore.com\">support@autoolstore.com<\/a><\/li>\n<li><strong>Phone \/ WhatsApp:<\/strong> <a href=\"tel:+8618926477404\">+86 189 2647 7404<\/a><\/li>\n<\/ul>\n<p><a class=\"ag-button\" href=\"mailto:support@autoolstore.com\">Email Support<\/a><\/section>\n<\/aside>\n<\/div>\n<p><\/main><\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping \/ Delivery \/ Tracking Home \/ Shipping Policy Shipping Policy Last updated: May 19, 2026 Review AUTOOL order processing, shipping methods, estimated delivery time, shipping charges, tracking, customs duties, and delivery issue guidance before placing an eligible retail order on autoolstore.com. 01 Overview Total delivery time includes order handling time plus carrier transit time. [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"page-tags":[965,979],"hf_cat_page":[1122],"class_list":["post-71072","page","type-page","status-publish","hentry","page_tag-customer-support","page_tag-shipping-delivery"],"blocksy_meta":[],"meta_box":[],"_links":{"self":[{"href":"https:\/\/autoolstore.com\/es\/wp-json\/wp\/v2\/pages\/71072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autoolstore.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autoolstore.com\/es\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/autoolstore.com\/es\/wp-json\/wp\/v2\/comments?post=71072"}],"version-history":[{"count":1,"href":"https:\/\/autoolstore.com\/es\/wp-json\/wp\/v2\/pages\/71072\/revisions"}],"predecessor-version":[{"id":71074,"href":"https:\/\/autoolstore.com\/es\/wp-json\/wp\/v2\/pages\/71072\/revisions\/71074"}],"wp:attachment":[{"href":"https:\/\/autoolstore.com\/es\/wp-json\/wp\/v2\/media?parent=71072"}],"wp:term":[{"taxonomy":"page_tag","embeddable":true,"href":"https:\/\/autoolstore.com\/es\/wp-json\/wp\/v2\/page-tags?post=71072"},{"taxonomy":"hf_cat_page","embeddable":true,"href":"https:\/\/autoolstore.com\/es\/wp-json\/wp\/v2\/hf_cat_page?post=71072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}