{"id":69449,"date":"2026-04-07T06:17:19","date_gmt":"2026-04-07T06:17:19","guid":{"rendered":"https:\/\/autoolstore.com\/?page_id=69449"},"modified":"2026-06-29T01:00:52","modified_gmt":"2026-06-29T09:00:52","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/autoolstore.com\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"<p><!--email_off--><br \/>\n<main class=\"autool-pages-page\"><\/p>\n<div class=\"autool-pages-wrap-article\">\n<div class=\"autool-pages-page-head\">\n<div class=\"autool-pages-head-cols\">\n<div>\n<div class=\"autool-pages-breadcrumb\"><a href=\"\/\">Home<\/a> &thinsp;\/&thinsp; Warranty Policy<\/div>\n<p>          <span class=\"autool-pages-section-label\">AUTOOL Store Policy<\/span><\/p>\n<h1 class=\"autool-pages-page-title\">Warranty Policy<\/h1>\n<p class=\"autool-pages-page-intro\">Review AUTOOL commercial warranty periods, covered issues, exclusions, required claim materials, review steps, and possible solutions for eligible AUTOOL products.<\/p>\n<p class=\"autool-pages-small-note\"><strong>Merchant identity:<\/strong> AUTOOL Store is operated by ShenZhen AUTOOL Technology Co., Ltd.<\/p>\n<\/p><\/div>\n<aside class=\"autool-pages-info-panel\">\n<div class=\"autool-pages-info-panel-title\">Quick Reference<\/div>\n<div class=\"autool-pages-info-row\"><span class=\"autool-pages-info-key\">Main Unit<\/span><span class=\"autool-pages-info-val\">3 Years<\/span><\/div>\n<div class=\"autool-pages-info-row\"><span class=\"autool-pages-info-key\">Standard Accessories<\/span><span class=\"autool-pages-info-val\">1 Year<\/span><\/div>\n<div class=\"autool-pages-info-row\"><span class=\"autool-pages-info-key\">Initial Review<\/span><span class=\"autool-pages-info-val\">1-3 business days<\/span><\/div>\n<div class=\"autool-pages-info-row\"><span class=\"autool-pages-info-key\">Contact<\/span><span class=\"autool-pages-info-val\">support@autoolstore.com<\/span><\/div>\n<\/aside><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-stats-bar\">\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Main Unit<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">3 Years<\/span>\n      <\/div>\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Standard Accessories<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">1 Year<\/span>\n      <\/div>\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Initial Review<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">1-3 business days<\/span>\n      <\/div>\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Contact<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">support@autoolstore.com<\/span>\n      <\/div>\n<\/p><\/div>\n<section class=\"autool-pages-highlight-box\">\n      <span class=\"autool-pages-highlight-label\">Warranty \/ Product Support \/ Repairs<\/span><\/p>\n<p><strong>Clear warranty coverage for eligible AUTOOL products.<\/strong><\/p>\n<p>Warranty support is provided by AUTOOL for eligible products purchased through autoolstore.com and, where applicable, other verified sales channels. Product-specific warranty terms shown on a product page, package insert, manual, or written sales communication may apply to that product.<\/p>\n<\/section>\n<div class=\"autool-pages-content-flow\">\n<section class=\"autool-pages-content-section\">\n        <span class=\"autool-pages-mini-label\">Policy Detail<\/span><\/p>\n<h2>Standard Warranty Periods<\/h2>\n<div class=\"autool-pages-section-content\">\n<div class=\"autool-pages-note-list\">\n<div class=\"autool-pages-note-item\"><strong>Main units<\/strong><span>Main devices are covered by a 3-year limited warranty from the date of receipt against defects in materials or workmanship under normal intended use.<\/span><\/div>\n<div class=\"autool-pages-note-item\"><strong>Standard accessories<\/strong><span>Standard bundled accessories included with the product are covered by a 1-year limited warranty from the date of receipt.<\/span><\/div>\n<div class=\"autool-pages-note-item\"><strong>Product-specific terms<\/strong><span>If a product page, manual, package insert, or written quotation states a different warranty period or scope, that product-specific term applies to that product.<\/span>\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>What the Warranty Covers<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>The warranty covers defects in materials, assembly, or workmanship that occur during normal intended use within the applicable warranty period.<\/p>\n<p>Coverage may include eligible hardware failure, abnormal operation, or defective included parts after AUTOOL reviews the issue, evidence, troubleshooting history, and, if necessary, inspection results.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>What Is Not Covered<\/h2>\n<div class=\"autool-pages-section-content\">\n<ul>\n<li>Misuse, abuse, negligence, or use outside product instructions.<\/li>\n<li>Unauthorized repair, modification, disassembly, or tampering.<\/li>\n<li>Damage caused by incorrect installation, incorrect voltage, liquid, extreme temperature, excessive pressure, unsuitable chemicals, or external equipment.<\/li>\n<li>Normal wear, consumable parts, cosmetic wear, or accessories outside the accessory warranty period.<\/li>\n<li>Missing, removed, damaged, or altered serial numbers where serial identification is required.<\/li>\n<li>Damage caused during return shipping because of improper packaging by the sender.<\/li>\n<\/ul><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>How to Make a Warranty Claim<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>Email <a href=\"mailto:support@autoolstore.com\">support@autoolstore.com<\/a> with your order number, product name or model, serial number if available, issue description, photos or videos, and troubleshooting steps already tried.<\/p>\n<p>AUTOOL will review the information and may ask for additional details, testing results, or return inspection before confirming the available solution.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>Possible Warranty Solutions<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>After review, AUTOOL may provide troubleshooting guidance, replacement parts, repair support, a replacement product, refund handling in limited cases, or another reasonable solution based on the issue and applicable law.<\/p>\n<p>The available warranty solution is confirmed after AUTOOL reviews the claim materials and determines whether the issue is covered.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>Shipping and Inspection Notes<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>Please do not send any item back without written instructions from AUTOOL support. Written warranty instructions will state whether a return inspection is required and whether AUTOOL provides a prepaid label, reimburses reasonable approved return shipping, ships a replacement part, or provides another remedy that does not require return shipment.<\/p>\n<p>If AUTOOL confirms a covered warranty defect and asks for the product to be returned for inspection, AUTOOL will identify the approved return method before shipment. If inspection shows the issue is outside warranty scope, the customer may be responsible for return shipping, paid repair, replacement-part costs, or other costs disclosed before the next step is accepted.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>Proof of Purchase and Eligibility<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>Warranty review requires a verifiable purchase record such as an order confirmation, invoice, payment confirmation, or other record showing the product, seller, and purchase date.<\/p>\n<p>If proof of purchase cannot be provided, AUTOOL may be unable to confirm warranty eligibility except where mandatory law requires otherwise.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-section\">\n<h2>Statutory Rights Notice<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>This commercial warranty does not limit mandatory legal rights you may have under applicable consumer protection law. Depending on your location, those rights may include repair, replacement, price reduction, refund, or a legal guarantee of conformity.<\/p>\n<p>For return timing, commercial returns, and non-warranty refund handling, review the Return &amp; Refund Policy.<\/p>\n<\/p><\/div>\n<\/section><\/div>\n<section class=\"autool-pages-contact-block\">\n      <span class=\"autool-pages-mini-label\">Support<\/span><\/p>\n<h2 class=\"autool-pages-contact-title\">Contact for Warranty Support<\/h2>\n<div class=\"autool-pages-section-content\">\n<div class=\"autool-pages-spec-grid\">\n<div class=\"autool-pages-spec-item\"><strong>Email<\/strong><a href=\"mailto:support@autoolstore.com\">support@autoolstore.com<\/a><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Phone \/ WhatsApp<\/strong><a href=\"tel:+8618926477404\">+86 189 2647 7404<\/a><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Customer Service Hours<\/strong><span>Monday-Friday, 09:00-18:00 CST (UTC+8)<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Typical Response Time<\/strong><span>24-48 business hours<\/span>\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-link-band\">\n      <span class=\"autool-pages-mini-label\">Useful Resources<\/span><\/p>\n<h2>Related Policy Pages<\/h2>\n<div class=\"autool-pages-section-content\">\n<div class=\"autool-pages-link-grid\">\n        <a class=\"autool-pages-link-item\" href=\"\/shipping-policy\/\"><strong>Shipping Policy<\/strong><span>Handling, transit, duties, tracking, and delivery.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/return-refund-policy\/\"><strong>Return &amp; Refund Policy<\/strong><span>Return window, authorization, costs, and refund timing.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/payment-billing-terms\/\"><strong>Payment &amp; Billing Terms<\/strong><span>Payment methods, currency, checkout total, and refunds.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/privacy-policy\/\"><strong>Privacy Policy<\/strong><span>Personal information, cookies, sharing, and rights.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/faqs\/\"><strong>FAQs<\/strong><span>Quick answers for common order and support questions.<\/span><\/a><br \/>\n        <a class=\"autool-pages-link-item\" href=\"\/contact-us\/\"><strong>Contact Us<\/strong><span>Reach AUTOOL support directly.<\/span><\/a>\n      <\/div>\n<\/p><\/div>\n<\/section><\/div>\n<p><\/main><br \/>\n<!--\/email_off--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Home &thinsp;\/&thinsp; Warranty Policy AUTOOL Store Policy Warranty Policy Review AUTOOL commercial warranty periods, covered issues, exclusions, required claim materials, review steps, and possible solutions for eligible AUTOOL products. Merchant identity: AUTOOL Store is operated by ShenZhen AUTOOL Technology Co., Ltd. Quick Reference Main Unit3 Years Standard Accessories1 Year Initial Review1-3 business days Contactsupport@autoolstore.com Main [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"page-tags":[965,981],"hf_cat_page":[1122],"class_list":["post-69449","page","type-page","status-publish","hentry","page_tag-customer-support","page_tag-warranty-after-sales"],"blocksy_meta":{"has_hero_section":"disabled","vertical_spacing_source":"custom","content_area_spacing":"none","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"meta_box":[],"_links":{"self":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages\/69449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/comments?post=69449"}],"version-history":[{"count":1,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages\/69449\/revisions"}],"predecessor-version":[{"id":75062,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages\/69449\/revisions\/75062"}],"wp:attachment":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/media?parent=69449"}],"wp:term":[{"taxonomy":"page_tag","embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/page-tags?post=69449"},{"taxonomy":"hf_cat_page","embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/hf_cat_page?post=69449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}