{"id":68,"date":"2025-12-04T11:47:01","date_gmt":"2025-12-04T11:47:01","guid":{"rendered":"https:\/\/startersites.io\/blocksy\/book-store\/?page_id=68"},"modified":"2026-06-12T01:10:20","modified_gmt":"2026-06-12T09:10:20","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/autoolstore.com\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<p><!--email_off--><br \/>\n<main class=\"autool-pages-page\"><\/p>\n<div class=\"autool-pages-wrap-article\">\n<div class=\"autool-pages-page-head\">\n<div class=\"autool-pages-head-cols\">\n<div>\n<div class=\"autool-pages-breadcrumb\"><a href=\"\/\">Home<\/a> &thinsp;\/&thinsp; Contact Us<\/div>\n<p>          <span class=\"autool-pages-section-label\">AUTOOL Store Policy<\/span><\/p>\n<h1 class=\"autool-pages-page-title\">Contact AUTOOL<\/h1>\n<p class=\"autool-pages-page-intro\">Need help with an AUTOOL product, order, shipment, return request, warranty question, or technical issue? Contact our support team through the official channels below. For faster assistance, include your order number, product model, and a clear description of your question.<\/p>\n<\/p><\/div>\n<aside class=\"autool-pages-info-panel\">\n<div class=\"autool-pages-info-panel-title\">Quick Reference<\/div>\n<div class=\"autool-pages-info-row\"><span class=\"autool-pages-info-key\">Support Email<\/span><span class=\"autool-pages-info-val\">support@autoolstore.com<\/span><\/div>\n<div class=\"autool-pages-info-row\"><span class=\"autool-pages-info-key\">Phone \/ WhatsApp<\/span><span class=\"autool-pages-info-val\">+86 189 2647 7404<\/span><\/div>\n<div class=\"autool-pages-info-row\"><span class=\"autool-pages-info-key\">Service Hours<\/span><span class=\"autool-pages-info-val\">Mon-Fri, 09:00-18:00 CST<\/span><\/div>\n<div class=\"autool-pages-info-row\"><span class=\"autool-pages-info-key\">Typical Reply<\/span><span class=\"autool-pages-info-val\">24-48 business hours<\/span><\/div>\n<\/aside><\/div>\n<\/p><\/div>\n<div class=\"autool-pages-stats-bar\">\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Support Email<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">support@autoolstore.com<\/span>\n      <\/div>\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Phone \/ WhatsApp<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">+86 189 2647 7404<\/span>\n      <\/div>\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Service Hours<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">Mon-Fri, 09:00-18:00 CST<\/span>\n      <\/div>\n<div class=\"autool-pages-stat\">\n        <span class=\"autool-pages-stat-label\">Typical Reply<\/span><br \/>\n        <span class=\"autool-pages-stat-value\">24-48 business hours<\/span>\n      <\/div>\n<\/p><\/div>\n<section class=\"autool-pages-highlight-box\">\n      <span class=\"autool-pages-highlight-label\">Official Support<\/span><\/p>\n<p><strong>Clear contact details for orders, products, and after-sales help.<\/strong><\/p>\n<p>AUTOOL customer support can help with pre-purchase questions, order updates, shipping issues, return requests, warranty claims, product setup, and troubleshooting. Please use the same official support email for all customer service requests so your case can be tracked clearly.<\/p>\n<\/section>\n<section class=\"autool-pages-action-panel\">\n      <span class=\"autool-pages-mini-label\">Contact Form<\/span><\/p>\n<h2>Send Us a Message<\/h2>\n<div class=\"autool-pages-section-content\">\n<p>Use the form below to send a support request to AUTOOL. If you need to share photos or videos, mention that in your message and our support team will follow up with the preferred way to provide them.<\/p>\n<div class=\"autool-pages-contact-form autool-pages-contact-form--fluent\">\n          <div class='fluentform ff-default fluentform_wrapper_8 ffs_default_wrap'><form data-form_id=\"8\" id=\"fluentform_8\" class=\"frm-fluent-form fluent_form_8 ff-el-form-top ff_form_instance_8_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_8_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Contact Us Page<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='68' \/><input type=\"hidden\" id=\"_fluentform_8_fluentformnonce\" name=\"_fluentform_8_fluentformnonce\" value=\"bd8bb5173d\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/pages\/68\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_8_names_first_name_' id='label_ff_8_names_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_8_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"Enter Your First Name\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_8_names_last_name_' id='label_ff_8_names_last_name_' >Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_8_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Enter Your Last Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_8_email' id='label_ff_8_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_8_email\" class=\"ff-el-form-control\" placeholder=\"Email Address\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_8_input_text' id='label_ff_8_input_text' aria-label=\"Order Number (optional)\">Order Number (optional)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"#12345...\" data-name=\"input_text\" id=\"ff_8_input_text\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_8_input_text_1' id='label_ff_8_input_text_1' aria-label=\"Product Model (optional)\">Product Model (optional)<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text_1\" class=\"ff-el-form-control\" placeholder=\"HTS518, SDT206...\" data-name=\"input_text_1\" id=\"ff_8_input_text_1\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_8_department' id='label_ff_8_department' aria-label=\"Topic\">Topic<\/label><\/div><div class='ff-el-input--content'><select name=\"department\" id=\"ff_8_department\" class=\"ff-el-form-control\" data-name=\"department\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_8_department\"><option value=\"\">- Select Topic -<\/option><option value=\"Order or shipping question\"  selected>Order or shipping question<\/option><option value=\"Product question\"  >Product question<\/option><option value=\"Return request\"  >Return request<\/option><option value=\"Warranty support\"  >Warranty support<\/option><option value=\"Technical support\"  >Technical support<\/option><option value=\"Other support request\"  >Other support request<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_8_description' id='label_ff_8_description' aria-label=\"Message (optional)\">Message (optional)<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_8_description\" name=\"description\" id=\"ff_8_description\" class=\"ff-el-form-control\" placeholder=\"Please describe your question, product model, order number, or issue so we can help you faster.\" rows=\"4\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-text-center ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-lg ff_btn_style\"  aria-label=\"Submit Form\">Submit Form<\/button><\/div><\/fieldset><\/form><div id='fluentform_8_errors' class='ff-errors-in-stack ff_form_instance_8_1 ff-form-loading_errors ff_form_instance_8_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_8_1 = {\"id\":\"8\",\"ajaxUrl\":\"https:\\\/\\\/autoolstore.com\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_8_1\",\"form_id_selector\":\"fluentform_8\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":true,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":true,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":true,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"Email field is required\",\"global\":false,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global\":true,\"global_message\":\"\\u6b64\\u5b57\\u6bb5\\u5fc5\\u987b\\u5305\\u542b\\u6709\\u6548\\u7684\\u7535\\u5b50\\u90ae\\u7bb1\\u5730\\u5740\"}},\"input_text\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\",\"global\":true}},\"input_text_1\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\",\"global\":true}},\"department\":{\"required\":{\"value\":true,\"message\":\"Department field is required\",\"global\":false,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"}},\"description\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":true,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"}}},\"debounce_time\":300};\n                            <\/script>\n            \n        <\/div>\n<p class=\"autool-pages-small-note\">You can also email us directly at <a href=\"mailto:support@autoolstore.com\">support@autoolstore.com<\/a>.<\/p>\n<\/p><\/div>\n<\/section>\n<div class=\"autool-pages-content-grid\">\n<section class=\"autool-pages-content-card\">\n        <span class=\"autool-pages-mini-label\">Guidance<\/span><\/p>\n<h2>What We Can Help With<\/h2>\n<div class=\"autool-pages-section-content\">\n<div class=\"autool-pages-spec-grid\">\n<div class=\"autool-pages-spec-item\"><strong>Before Purchase<\/strong><span>Product questions, compatibility checks, package contents, and order guidance.<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Order &amp; Shipping<\/strong><span>Order status, tracking questions, address updates before shipment, and delivery issues.<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Returns &amp; Warranty<\/strong><span>Return requests, warranty review, missing parts, damaged items, and product issues after delivery.<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Technical Support<\/strong><span>Setup, use, troubleshooting, manuals, and product documentation questions.<\/span>\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-content-card\">\n<h2>What to Include<\/h2>\n<div class=\"autool-pages-section-content\">\n<div class=\"autool-pages-note-list\">\n<div class=\"autool-pages-note-item\"><strong>Order support<\/strong><span>Include your order number, checkout email, shipping name, and a short description of the issue.<\/span><\/div>\n<div class=\"autool-pages-note-item\"><strong>Product questions<\/strong><span>Include the product name or model and the vehicle, equipment, or use case you want to confirm.<\/span><\/div>\n<div class=\"autool-pages-note-item\"><strong>Technical or warranty help<\/strong><span>Include the product model, serial number if available, issue description, troubleshooting steps already tried, and photos or videos when useful.<\/span><\/div>\n<div class=\"autool-pages-note-item\"><strong>Return requests<\/strong><span>Contact us before sending any item back. Return destinations may vary by order, product type, and warehouse.<\/span>\n      <\/div>\n<div class=\"autool-pages-content-grid\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section><\/div>\n<section class=\"autool-pages-contact-block\">\n      <span class=\"autool-pages-mini-label\">Support<\/span><\/p>\n<h2 class=\"autool-pages-contact-title\">Official Contact Information<\/h2>\n<div class=\"autool-pages-section-content\">\n<div class=\"autool-pages-spec-grid\">\n<div class=\"autool-pages-spec-item\"><strong>Brand<\/strong><span>AUTOOL<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Company<\/strong><span>ShenZhen AUTOOL Technology Co., Ltd.<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Operator<\/strong><span>AUTOOL Store is operated by ShenZhen AUTOOL Technology Co., Ltd.<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Address<\/strong><span>Room 1303, Building 1, Runzhi R&amp;D Center, No. 5 Runfang Road, Bao&#8217;an District, Shenzhen, Guangdong 518133, China<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Email<\/strong><a href=\"mailto:support@autoolstore.com\">support@autoolstore.com<\/a><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Support Email (Plain Text)<\/strong><span>support&#64;autoolstore&#46;com<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Phone \/ WhatsApp<\/strong><a href=\"tel:+8618926477404\">+86 189 2647 7404<\/a><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Customer Service Hours<\/strong><span>Monday-Friday, 09:00-18:00 CST (UTC+8)<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Response Time<\/strong><span>24-48 business hours<\/span><\/div>\n<div class=\"autool-pages-spec-item\"><strong>Website<\/strong><a href=\"https:\/\/autoolstore.com\/\">autoolstore.com<\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"autool-pages-link-band\">\n      <span class=\"autool-pages-mini-label\">Useful Resources<\/span><\/p>\n<h2>Helpful Links<\/h2>\n<div class=\"autool-pages-section-content\">\n<div class=\"autool-pages-link-grid\">\n                    <a class=\"autool-pages-link-item\" href=\"\/track-your-order\/\"><strong>Track Your Order<\/strong><span>Check shipment status and tracking updates.<\/span><\/a><br \/>\n                    <a class=\"autool-pages-link-item\" href=\"\/shipping-policy\/\"><strong>Shipping Policy<\/strong><span>Review handling time, transit time, duties, taxes, and delivery notes.<\/span><\/a><br \/>\n                    <a class=\"autool-pages-link-item\" href=\"\/return-refund-policy\/\"><strong>Return &amp; Refund Policy<\/strong><span>Read return eligibility, authorization, costs, and refund timing.<\/span><\/a><br \/>\n                    <a class=\"autool-pages-link-item\" href=\"\/warranty-policy\/\"><strong>Warranty Policy<\/strong><span>Review warranty periods, claim materials, and coverage limits.<\/span><\/a><br \/>\n                    <a class=\"autool-pages-link-item\" href=\"\/faqs\/\"><strong>FAQs<\/strong><span>Find answers to common order, payment, shipping, return, and support questions.<\/span><\/a><br \/>\n                    <a class=\"autool-pages-link-item\" href=\"\/request-b2b-bulk-pricing\/\"><strong>B2B Bulk Pricing<\/strong><span>Request a quote for bulk purchasing or wholesale inquiries.<\/span><\/a>\n      <\/div>\n<\/p><\/div>\n<\/section><\/div>\n<p><\/main><br \/>\n<!--\/email_off--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Home &thinsp;\/&thinsp; Contact Us AUTOOL Store Policy Contact AUTOOL Need help with an AUTOOL product, order, shipment, return request, warranty question, or technical issue? Contact our support team through the official channels below. For faster assistance, include your order number, product model, and a clear description of your question. Quick Reference Support Emailsupport@autoolstore.com Phone \/ [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"page-tags":[965],"hf_cat_page":[1132],"class_list":["post-68","page","type-page","status-publish","hentry","page_tag-customer-support"],"blocksy_meta":{"has_hero_section":"disabled","vertical_spacing_source":"custom","content_area_spacing":"none","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"meta_box":[],"_links":{"self":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages\/68","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/comments?post=68"}],"version-history":[{"count":1,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages\/68\/revisions"}],"predecessor-version":[{"id":73984,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/pages\/68\/revisions\/73984"}],"wp:attachment":[{"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/media?parent=68"}],"wp:term":[{"taxonomy":"page_tag","embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/page-tags?post=68"},{"taxonomy":"hf_cat_page","embeddable":true,"href":"https:\/\/autoolstore.com\/wp-json\/wp\/v2\/hf_cat_page?post=68"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}